I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
My wife and I had an unbelievably GREAT experience with Tim Phares ¿ He was very patient with us and did not make us feel rushed which was huge for us with getting the vehicles we truly wanted. He went above and beyond with how well he treated us from the beginning to the end. I highly recommend making an appointment with Tim!
I first purchased a used vehicle from Jason at Benchmark in July 2016. Jason was mindful of our time and he lets us explore the vehicles with absolutely no pressure. The paperwork was easy with no garbage clause like the spot delivery scams some dealerships use. At that time we did look over the Rams but, while impressed, we were not ready to covert from Silveradoes. Then the new 2019's came out. We went t5o Benchmark first but Jason was not there so we jsut browsed but they did not have what we were looking for that day. We visited every dealership from Meridian MS to Anniston, Al and up into Tennessee and down to Montgomery looking for that special one. Most dealerships I was not impressed with. We are old school and like to see what we are buying. Most of the sales people knew nothing they had on their lot. They didn't even know what came on the Ram Rebels - I was told that you could not get 4 corner air suspension or Panoramic Sunroof on the Rebels. I honestly can not remember any of their names because they simply did not make a lasting impression. We decided again to visit Benchmark and asked for Jason - I remembered his name because he was one of the few that seemed to always know what was going on and made that lasting impression. He came out, seemed happy to see us and was able to answer our way too many questions. He did not have to go and look up what was on the lot because he knew what they had. He pointed me right to my new Ram with the suspension, e torque and sunroof I wanted. Simple when a salesperson knows they product. AND he got us to purchase our first RAM! Goodbye Silverado... Again, negotiation was fast with paperwork a breeze. And we were in and out in record time. Benchmark and Jason are a winning combination...
Friendly sales personnel who deal with you in a straightforward way. The service department is courteous, knowledgeable, and helpful. The facilities are smaller than some dealerships, but they are clean and offer more personal attention than the larger dealerships.
I had been in the market for a 2012 Shelby GT500 when I came across the Auto Palace Ad on Cars.com. I sent in a request for information which was responded to immediately by Steve Blackwell. We spoke a few times by phone and he was super helpful, even found financing that beat my bank by a large margin! I lived over 325 miles away so did a Fly and Drive with my 2 boys. Steve gave us the royal treatment and even arranged a ride to the dealership from my Hotel near the airport! We were even treated to a tour of the facility and of their private collection of Automobiles which was very interesting and extensive. The paper work was painless as everything was prepared and before we knew it we were on our way back home. The car ran flawlessly and even averaged 23 .8 MPG on the drive home. Not bad for a 550HP vehicle! I am super happy and offer a sincere Thank You! to the team at Auto Palace!
Very satisfied with buying process. We were there for several hours, but treated well through whole process. Dave did a great job even though he was very busy handling multiple customers. Would highly recommend this dealership.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Tom Henion contacted me several times to offer his assistance in finding my next leased car...he was knowledgeable, friendly on the phone and couldn???t have done more to help me find a vehicle that met my needs. I am very happy with my purchase and will definitely encourage my friends to call Tom in the future. Thanks for a great experience...I love my XT5
John Scharff is wonderful! He will go out of his way to help you without any pressure. Even after you purchase your car, if you have any questions or problems, he is just a call away!
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