I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
Eventually I didn't buy the car, but all things considered I received a great service and Joe (Kirsten) was very helpful, polite and made a great offer. Due to other circumstances I could not buy the car, but I would surely recommend this dealer.
Happy that they were able to help with my less than perfect credit. Also, they offered a very friendly environment and a simple process. Now I have my new Equinox on the road and the payments are very affordable.
Kevin and Matt were an absolute pleasure to work with. I was greeted with a smile at the front door when I arrived, and the process was flawless from there. I would highly recommend this dealership to anyone who is looking for a great experience and a great deal.
I purchased a 2015 Chrysler 200 L from Bergstroms of Kaukauna Wisconsin on 6/8/16. I actually was looking at another vehicle on the lot, but after the sales person (Tom Gault) listened to my needs and wants in a vehicle, he pointed out some other choices. From then on, the whole process of buying a car was painless and quite refreshing. I was going from my old 10 year old car to a car of the future as I seen it. Tom explained everything from the buying process to every bell and whistle on the car. Great. An overwhelming process became a joint learning experience and a huge comfort factor. Thanks.
I had stopped at a local Jeep dealer and felt like I was troubling the sales rep by wanting to potentially order a new vehicle (they didn't have much to choose from) So I figured I would shoot down to Kaukauna and luckily I ran into Wendy...her follow up was amazing...she's a true professional.
I could not be more pleased with my salesperson Dean. He was an absolute pleasure to work with, and he ensured everyone of my concerns were met. Besides that, he was very straight forward, and there was absolutely no runaround. His no pressure sales approach made this transaction enjoyable, and he made his availability to me a priority. I would buy another vehicle from Bergstrom Kaukauna, and Dean would definitely be my salesperson of choice.
There was a mix up with my keys, but they fixed it and I left a very satifisied customer!!! Excellent service!!!! The mechanics and technicians do a phenomenal job making sure everything is done right! They go out of their way to perform terrific customer service!
I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
I was in earlier today and purchased a 2016 Cadillac CTS from Kellyn. Between Kellyn's polite attitude and eagerness to get us exactly what we want, our experience at Joe Van Horn was a pleasure. We will gladly be back to purchase from her in the future!
We had been looking for used truck for some time and went to Van Horn as we had found one online that seemed to fit the bill. However, it was not the truck for us, but we talked through our needs and our salesmen Austin brought up some inventory that we looked through and ended up finding a much better truck than we had originally been looking for. Thank you for the great service and getting us exactly what we were truly looking for.
I spent several months looking for a diesel pickup. Ive compared prices from dealers all over the state. I can confidently say that my dollar went further at Summit than it would have gone at any other dealer. The prices on their inventory are very very fair.
Summit Automotive is the best. They are there to help with purchasing a new or used vehicle with a no pressure sales force. I have purchased too many vehicles to count from this location and have not been disappointed by the experience and or service department. We currently own a Dodge Dakota (yes from 2008 runs like a top), 2017 Dodge Journey, 2008 Jeep, and a GMC Terrain. All purchased at Summit.. Keep up the great work.
i lost my wife 6 months ago and didn't think it would come up while at the dealership. But my wife was always the driving force behind me when buying a new truck. Linda would have enjoyed our time at summit auto . Boy she would have loved driving the New Ram i could see her in it. i had a few moments and Dan was understanding. Dan is an asset to your dealership Thank You
The sales and management is an excellent team. They definitely know how to delive a great customer experience. My family has alway enjoyed the team, building trust, and repeat of business.
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