Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt
I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them
The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the exact price we expected. The salesperson did an excellent job.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
The sales man really was a very nice guy. He help explain the different features between models. We were looking at three different cars at three different lots. he was quick to show us the features we really should be looking for.
This place was absolutely fantastic. The salespeople there are really kind and very knowledgeable. The finance office really knows their stuff. I worked with Rich the sales guy and Flo in finance and they rock.
I had to share what an absolute pleasure it was working with sales representative "RICH". After going to Nissan Dealership prior and having owned a Nissan Maxima for 5 years, I was nervous going into the Fair Oaks dealership but knew I wanted a change. Rich helped me find the exact Jeep Cherokee I had been looking for, took his time and really went above and beyond in getting the right price point and payments that were in my budget. I have never had such an incredible dealership experience. I wish everyone could work with someone like him. Thank you for turning my bad day into an amazing day and giving me an incredible overall experience. FIVE STARS. I could not be happier.
awesome choices, easy to deal with & straight forward from the get go. I got my new Eclipse cross at great price & payment. Was worth the 2 hour drive. I recommend this dealership and their staff. Thank you Renn Kirby Mitsubishi
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Warranty repair, parts came in earlier than estimated. However I was promised a one-day repair, and it took longer but they never called to advise status. I had to call multiple times the second day to get status, and when I was told it would be ready by about 10, I arrived around 11 and had to wait until after 1 pm before the car was ready. This was on a work day so the inaccurate estimates resulted in my wasting several otherwise productive hours.
Cool guys"Ken & Gary". They work as a team. And keeping there word of whats promise to the customer. Thanks for the service. Go Redskins.⛽
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