The sales experience with Shiv Adhikari of Lithia Chrysler Jeep Dodge Of Grand Forks was awesome that we don’t even go anywhere else when we're in the market for a new vehicle. He has good customer service and he made us feel valued as returning customers. My wife and I felt like he went out of his way to make sure we get the vehicle that we were looking for. He’s very knowledgeable and accommodating. Everyone in the dealership is nice. The entire transaction went really smooth. Would highly recommend Shiv and Lithia Chrysler Jeep Dodge Of Grand Forks to anyone looking for a new Jeep or Dodge.
My wife and I had a great experience at Lithia Chrysler of Grand Forks. We went in to look at a vehicle and left driving it. We were shown hospitality with our two children as we discussed options with our salesperson. The staff was willing to work with us for whatever we needed and allowed us to make a great choice and purchase for our family.
I came to Lithia for a recall and an issue with my blind spot monitors while I was in Grand Forks visiting my daughter. I was treated very well and got the work done very professionally. Even a rear license plate lightbulb that was broken during the process was replaced without a hassle! I would definitely go there again and recommend them to my relatives there as well. A special thanks to Garrett for his assistance!
Although on-site customer service and employees are exceptional, the online scheduling system is inefficient. The online scheduling system asks for a vehicle VIN and other details but the information does not pass on to the on-site service department. Thus the service department is clueless until a customer physically shows up for the work to be done. Leaving phone messages results in no call-backs. From talking with three other customers, I learned the experience is common. My recommendation is to either fix the online scheduling platform and call center Lithia is paying for or dump it.
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