The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
Very friendly and low pressure car purchasing experience. Stephens Chrysler provides a home town buying experience.
Staff was very friendly and easy to deal with. They took the time to listen to my requests for a lease and provided a deal no other local dealer could match.
Looking to trade 2012 Ram for newer Ram /low miles
by SGB from Amsterdam, NY
November 17, 2018
Berney Brunza was great with meeting my needs. Choice was between 2 Ram 2500 Laramie models with low mileage. I bought my 2012Ram from Stephens but had been looking at dealerships closer to home. Decided Stephens wasn't that far if I could find what I wanted. Sure enough, between Berney, George and the dealership, I found what I wanted and could afford. Thanks guys!
Berney Brunza a very nice person, purchase a 2015 Dodge Ram with only 29,000 miles with cap. Truck was like new, Berney did his best and save me some money on a great deal with no pressure. Put on the dealer plates and told me to take for a ride. Truck was clean and ready the next day. I am coming back for a Town & Country van for my wife as soon as Berney finds me a clean used one. Thank you.
If you need a new car, be sure to see Mel Rucinski at Stephens. He spent over a week with us trying to find us the best car and deal to suit our needs. He was always friendly, responsive, and patient. When we finally believed we had made our decision, Mel hustled to pull all the paperwork together to make our transaction as quick and efficient has possible. When we arrived at the dealership, we discussed things further, and realized we were not quite settled on our choice. Despite all the work Mel had put into preparing for our transaction, he handled the situation with grace and class. In no time at all, he found us the right vehicle, and with help from the great team at Stephens, revised the paperwork, arranged a last minute mechanic's inspection-despite the late hour-and we drove away in the car that met our needs. We love our brand new Dodge Caravan, and could not have been more satisfied with the friendly and professional service from Mel and everyone at Stephens!
I was looking for a very specific used vehicle and when it appeared at Stephens I was a bit dismayed. They were more than 180 miles from me and I had no idea how to proceed. I first called them to check availability and was greeted on the phone by Berney. We chatted a while and I when I hung up after the first call I felt at ease and very trusting. In the end those feelings proved to be right on the mark. I still did my due diligence and "Googled" the dealership and read many glowing reviews on multiple sites along with a couple that were not so much. The responses from the dealership were appropriate and conciliatory. I figured nobody is perfect, so it is what action you take to correct a problem that really counts. I decided to pursue the purchase of the car. The negotiations were honest and straight forward, none of the usual games I am use to at the dealers in my local area. I was pleased with the "deal" and committed to the purchase still "sight-un-seen" solely based on the good rapport I had developed with Berney.
3 days later my wife and I pickup the car and it was everything I expected and then some.
My only regret is that they are not closer for future purchases!
This is the second Jeep I've bought from Stephens. I was bummed when I totaled my three-year-old Cherokee Latitude. But it turned out to be a blessing in disguise when Caccious, Jason, Blake and Jeremy were able to get me into my bucket list Jeep - a fierce-as-all-get=out Wrangler Unlimited Sport. i couldn't be happier with the help they provided and the truck itself. These guys are first class- no pressure, no hassle. They just want to match you with the vehicle that you'll love. Thanks guys!
This is my second time purchasing a vehicle from Stephens CDJR. It's a very friendly atmosphere with no pushy sales! Blake, Jason and Jeremy are very helpful and knowledgeable. Thanks you guys!!!! I love my new Cherokee!
I just wanted to share my amazing experience.
I purchased a car 18 months ago from Goldstein Jeep in Latham. It was totally by chance that I ended up there to look at cars. I had been to several dealerships, as my lease was ending and needed a car. It was truly a wonderful experience . My salesman, Mike Davey was great. He listened to what I was looking for and what I wamted to spend. The whole sales team was amazing. Then I went on to work with the finance team that was also an amazing experience. You are THE CUSTOMER when you're buying a car at GOLDSTEIN. Your salesman doesn't move away from you to wait on another customer
It has been a year and a half since my Purchase and I walk in the dealership to have my car washed every few weeks and every single person says hello to me -every person that I encountered throughout my sale remembers me. I just had my first experience with the service department and I have to say I'm once again I'm amazed. I know I've use that word a lot but there truly is no other way to say it.
It must be an amazing place to work because every single employee that you encounter when you visit that dealership is happy.
Ivy and I would like to thank so much to Michael Davey for the patience to find a great truck for us. We loved and appreciate your patience and kindness you gave to us during the entire process. Dave Stone
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