I went here in November 2017 shopping for a new v8 challenger and came from vallejo. I went in telling them I only want v8 and I got these prices already so I wont go higher and came farther for same thing. So I told them I can get a 2018 v8 33k and a 2018 v6 24k or 27k. I ended up leasing the car 3yrs a 2017 v6 nothing in it I had to fix it up with tints pipes music . i mean not even updated navi but they still trying to charge me 37k . even if i keep it im not paying that when I clearly said up front what was what and still have the proof. So I will be talking with someone to show how they try to get over on people or how they get over. I mean this car is bunk except the color that is the only attraction..
Cars. Com helped me narrow down what make and model I was looking for. And who had it. Then I called the dealership, right away I talked to Eric he was enthused to find the car I looked up online to see if they still had it on the lot. I called Tuesday and told him I would make it in before work. He said not a problem I'll be here waiting for you gave me great directions to get there even gave me his personal number! I unfortunately didn't make it in that day so we rescheduled till Friday around five pm. Well I have three kids and always on the go so I called him and said I would be running late, he said not a problem I'll be here till 7pm. Well of course my husband and I ran into traffic we were coming from San Jose. He called and said you guys still coming? I said yes running late traffic is bad. Well we got there just around seven. He met us upfront and was nice very personable. Enthused about showing us our options. We test drove two cars. And weighed out our option. Filled some paper out. He came bk we told him what we had on the table what payments we wanted monthly. Term. Then he came bk and said you got it. And mind you our credits weren't a great! But anyways he met our needs! Then we met with the money man(finance) he was friendly as well. Was personable talked to is like people instead of dollar signs! Filled out some papers and then it was a wrap! Eric came back and gave us our new car with a tank of gas! So we got there at 7pm left there around 9ish. Not too shabby! And I was expecting all day, nope not at this dealership! All of Erics colleagues came by and said Congrats, enjoy your Car I thought that was nice! So all and all I plan on coming here next time I need a car! Great customer service. Great selection! Definitely would recommend this dealership and talk to Eric!!! Five stars all the way! I work retail so I know all about customer service!
I came here and bought a 2013 Chrysler 300 about a week ago and love the car. It's a great car and very much just a luxury car. The sales person I had was Beverly and she was also great. Only bad thing was how long it took to buy the car. But so far I really like it.
I started car shopping and reached out to several dealers to find a new family vehicle within our budget and with the features we wanted most. Normandin defintaly delivered! Chris was just fantastic and really convinced us to make the decision to travel 2 1/2 hours to this dealership to test drive the Chrysler Pacifica we ending up purchasing. He worked on giving me options on a couple vans at the price I was looking for. He was very responsive. I had been to several (and in contact with) several dealers, but with Normandin I genuinely felt valued and respected as a customer. That meant a lot to my wife and I. We brought our 10 month old son and all of the staff were very helpful getting the process done as quickly as possible. Thi was great as well and she went the extra mile to final the paperwork and looked for better interest rates on our loan options that would best fit our budget. Overall this dealership felt like they were there not to just make a quick buck, but to truly help customers find what they're looking for at very reasonable pricing. Thank you Chris and Thi for making us very satisfied customers!
I took my vehicle in for repairs everything was done correctly and good customer service .but only thing kind concerning me was that I asked for help to the advisor in the corner for help and his was rude to tell me wait for your advisor. That was no the answer I was looking for it and yea he was took busy texting. I m sorry that put a flaw to into the good service.
Hello, my name is Victor I just purchased a used 2007 Charger SRT super bee from this dealer, and I had a wonderful experience!, the sales man John was very helpful he did not pressure or try to sell me other cars from the beginning he asked if I was interested in the SRT and as soon as I said yes he walked me trough the process, no pressure at all. Ben the accounting gentlemen was great he helped me secure my investment by helping me understand how OEM factory warranty works, to be honest I didn't believe in it and was by far not interested on it, his sincere advice helped me see that a 10 year old car can have some problems even thou it has very low mileage nothing is guaranteed on a previously owned car. Over all the dealer was very clean, all the staff was very friendly and the purchase was very fast no long waiting for paperwork to be done, it was very smooth this dealership truly shows that is a family owned business it made me feel at home and the car reflects that they only sale quality cars that are traded in. I am sure next time am on the market for another car I will check their inventory first.
I contacted this dealership online regarding a specific model and color Jeep as I was looking for the anniversary edition. The response from the fleet manager was prompt and very helpful. He emailed and called me as I was sitting at the jeep dealership that was located 10 minutes away from us. Normandin was a three hour drive away. The manager assisted me in understanding pricing which I was able to use in my purchase. Despite not getting the sale, the manager was engaged and shared his expertise with me. He ultimately made my purchase much easier in negotiations and time. This dealership was responsive, price very competitive, and negotiations were up front. If I hadn't found the exact car I wanted locally (and been in the middle of the purchase), I would definitely have made the three hour drive given the customer service Normandin provided.
From my first email contact ( With Gary Pallavicini) until a drove away in my new ( used) Jeep I was treated professionally and with respect. First of all, Gary went out of his way to show me what I had asked to see. He did not try and "up sell" me to a model I was not interested in, he listened to me and didn't just stare through me to look at my husband ( how many of us have experienced that ladies?). Everyone at Normandin treated us very nicely and professionally and the whole process was actually pleasant. While I am sure all the the sales staff is wonderful I do highly recommend asking forGary Pallavicini.
If you are looking for a first-class buying experience, this is it! I’ve bought 4 cars in the last 18 months and this has been the most thorough and pleasant experience of them all!
From Kelly in sales to Mike, the Sales Manager, to John, the Finance Manager, this entire experience was top notch. We had some special requests that required follow up and the whole team was available and engaged in our process of surprising our son with a car for his 16th birthday!
I always wondered why I saw so many DGDG license plate frames on cars all around the Bay Area...If you need a vehicle and you want a great selection to choose from, I would highly recommend you go here - you will leave Happy!
The experience of new rams trucks and Reza is the best! He showed me my opinions on rams trucks and have me test the rams... to me it's important for me to understand the rams engine and the feel... glad I have my real truck thx guys!
Came in after scheduling a test drive online. Though the person in front of me wanted the same vehicle, they helped me take it out for a spin and check out other similar cars. I ended up buying a Jeep Compass in a different color that was even better than the one I came in for. So happy!
Great customer service, over all wonderful experience! Tyler and Reza were extremely helpful and patient. Would most definitely buy a car from here again.
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