I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
I was very satisfied with the service that Adam rendered. It was the first time that I had him as a service supervisor for what's needed for our Odyssey car. It was done in a very timely fashion, and very professional and kind.
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Warranty repair, parts came in earlier than estimated. However I was promised a one-day repair, and it took longer but they never called to advise status. I had to call multiple times the second day to get status, and when I was told it would be ready by about 10, I arrived around 11 and had to wait until after 1 pm before the car was ready. This was on a work day so the inaccurate estimates resulted in my wasting several otherwise productive hours.
I discovered Lustine a few months ago when my Jeep needed service. Bryant Jones was assigned to help me and did a wonderful job. He went above and beyond with assistance on gathering information on my service warranty from another dealer, kept me apprised of the work on my vehicle, and was honest about the work that needed to get done. Bryan was professional and genuinely friendly. I also had the pleasure of working with Finance Manager Azmi Sabah. Azmi was honest and helpful in the sale of a new vehicle. I believe Lustine thrives as a successful business because of honest and down to earth employees like Bryant and Azmi.
Great service as always, came in to have service done, had a busy schedule and Floyd as well as the rest of the service department were stellar on providing great customer service. I was kept in the loop during the entire process and was not pressured to return the loaner immediately. 5 out of 5 stars for the support and service !
A big thank you to Floyd for the amazing customer service and prompt replies. Not forgetting the awesome service I received from the mechanic Eric afterwards. I was very happy with Floyd. He informed me of the entire service process and the issues that my car had. I’ve taken my vehicle to other dealerships for repair and often things are not explained and i always end with a bill for things that I didn’t even want or requested. I really appreciate that he took the time to explain everything to me.
I am very pleased with the outcome! Many thanks again.
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
Safford really cared about what was important to us in our new car. They made the process easy and allowed us to walk away feeling that we were treated fairly and got a great deal. We definitely recommend Safford of Warrenton to anyone looking for a new car.
I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt
I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them
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