Fixed Me Up When I Was Broken Down
November 5, 2018
I don't live in Lawrenceburg, but I've driven through town a couple hundred times when work has taken me to the hospitals in Danville and Fort Logan. Driving home tonight, about a mile south of Lawrenceburg, all the dash lights and monitor on my Toyota started flashing on and off. It was raining, and my wipers started moving only in the slowest mode. I pulled into the Chrysler dealership parking lot I had driven past so many times before. A gentleman promptly came out in the rain and directed me to the service bay. Once I drove in, my car shut down and wouldn't restart. Steve was called in to diagnose what turned out to be a dead alternator. However, it was 20 minutes before closing time, the dealership didn't carry Toyota parts, and my car wasn't going anywhere.
Steve offered to give me a ride home, assuming I lived nearby. I told him home was 45 miles away. Discussing options with Steve and the service rep, we found out that the local parts store did have the alternator. Steve then volunteered to stay late, wait for the part to get delivered, then install it that evening so I could head home.
About 45 minutes later, I was good to go, and I was charged a fair amount for the work performed. As a token of my gratitude, I tried to give Steve the donuts and gingerbread cookies I had brought back from Burke's Bakery, but he politely declined.
I was very pleased with the experience, and will certainly recommend Chrysler of Lawrenceburg to the everyone I work with!