modified Ram 2500 Cummins, service, ODO: 395,000
December 3, 2018
Patrick Hennessy (and the Don Whites team called out below) treated me as he wants to be treated. He did an outstanding job, ensuring every detail of this scheduled maintenance was clearly conveyed to the technicians. Patrick facilitated constant dialogue, updated me w/ progress, and came to me for decision-points throughout the multi-day service. He worked directly w/ Stan (their most experienced and skilled diesel-tech) on a daily basis to ensure no detail was missed and stressed double/triple-checks on critical work. I always feel like the dealership's most important customer; in addition to Patrick, Kevin (Service Manager), James (another Service Rep), and Stan take a personal interest in both my truck and my satisfaction w/ the work that's performed there. Patrick and Stan go above and beyond to thoroughly inspect my truck @ each service, sometimes finding things I may have missed. Overall, their attention-to-detail saves me time and money. I rest easy knowing that my '99 truck w/ >395,000 miles runs better than new and is reliable both as a daily-driver and for long trips.