I honestly haven’t even bought my vehicle yet but after Speaking to kat mason my decision is made. I was planing on buying my car somewhere else but after I spoke to the staff at Scott Evans I decide to take my business there instead. They called me first thing in the morning to get more information about what I was looking for and I know when I finally get my vehicle I’ll be satisfied with my decision again thank you to kat mason for providing such an amazing service just on the phone I can’t wait to meet her in person.
I had been to several call lots that day looking for a new or close to new mid-size suv and no really wanted to help me, I knew about what I wanted but no one wanted to walk out on the lot and some even walked past me to help someone else. I wasn't being picky,(I sold cars for three years many moons ago.) I went back home and decided to get online and seen one that I thought I might like so I rode over the next day looked at it and decided that is the one and all I needed was them to have after market leather added , in which they set up a appointment that was convenient with me , picked up the car and returned it. I had locked myself out of my car one time and it was local, they were also closing,but one of the guys in the service department came by with out a fuss to unlock my car. I was very Thankful!! When I get my oil changed its always pretty fast.
I spent 6 months shopping for the best deal on a very specific vehicle to purchase. I changed my search accidentally and stumbled onto a dealer that was very far away from me (600 miles). I was doubtful that it would work out, seeing that I needed to the entire process via email/phone and have a solid trust in the vehicle prior to committing to a drive down and back. The sales person at this dealership was extremely communicative with me, and handled dozens of emails and phone calls over a three day period going over every detail of the truck, sending me any info I needed and when he was not available, another person was happy to step in and help me. We were able to work out a great price for their truck, work on getting a good price for my trade in and commit that the truck would be there after my 9 hour drive. Everything worked out perfectly and if I lived in that area, I would certainly be giving them my business in the future. I would gladly recommend them to anyone else that is looking for the right vehicle at the right price.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
Very friendly staff. Several know me by name.. and I am not there that much.. but they know me and my 4 Jeeps. Service isn't backed up so that it takes 3 hrs for an oil change like some of the other dealerships in the area. They are very efficient and understand that good service with the ability to provide timely is what the customer needs.
Amazingly helpful and honest! Excellent service and extremely happy with my brand new car! Could not have asked for a better experience for buying my very first car. Thank you so much Steven Duty!
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