I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.
Went in to dealership just to look met Mr sparks we talked then got me a truck to test drive answered all my questions went back talked about trucks some more no pressure . then stopped back about a truck that I wanted .came in we sat down did the paper work pretty laidback pretty easy . went to truck set my phone up explained the truck options shook my hand and off I went very happy
I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt
I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the exact price we expected. The salesperson did an excellent job.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Very Good Experience working with the people at Len Stoler. Everyone was very nice, polite and knowledgeable. Geoff was very helpful in making sure I was satisfied with the vehicle I was looking at and Tara was very dedicated in helping with understanding all the incentive and discounts available. Curt in the Finance Department was extremely helpful with ensuring I was getting the best financial deal available. Overall, the best experience I've had purchasing a vehicle yet.
I sent an email to Len Stoler about an on the lot RAM in the early afternoon. Geoff responded immediately not with a request to come in the dealership to "talk", but with an acknowledgment he understood my needs, and an honest request to answer what it would take to win my business. I am gobsmacked at how transparent and honest Geoff was through the roughly 6 total hours, only 2 of which were at the dealership waiting to get the truck prepped, to provide exactly what I was looking for without any stereotypical shenanigans. And that included a fair value on my trade. Additionally - there was no haggling about price - simply a request for what it would take to win my business, and a decision on whether the dealer would accept. My only regret is time wasted with other dealerships.
My salesman Eric Sparks made my experience buying my Chrysler Pacifica no hassle. He made each step along the way clear and easy to understand. The price paid for my new vehicle and trade met my expectations.
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