I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
On September 17, 2018, my daughter and I were there to purchase a
vehicle. Our salesman was Vinnie. Vinnie was the most caring, patient, kind, professional and knowledgeable person that we have EVER encountered at any dealership. Vinnie DID NOT PRESSURE us to purchase a vehicle just for a sale, he worked with us and told us to take our time. We explained the situation to Vinnie about a bad experience at another dealership the day before.
Tracey Brown, the Financial Director was also such a great caring, kind, professional and knowledgeable person, very down to earth.
Any friends or family that are looking to purchase a vehicle, we will send them right to Frisco Dodge...Ask For Vinnnie!!!! Kudos to Vinnie and Tracey.
Both Vinnie and Tracey were very personable and they made us feel very comfortable during our visit.
Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
I found the Jeep I wanted thru Truecar...Terry emailed & texted me right away (that gave him a leg-up on other salesmen - texting is easier communication). He answered MANY questions (with NO hassle) & supported me thru my selection & ultimately car deal. It was THE easiest vehicle purchase I've ever made! Everything was exactly as promised...zero surprises! Love my Jeep & would highly recommend Terry & Huffines to anyone looking to make a new car purchase!
In search for a salesman who listens, Terry is the one!
by Dren22 from DealerRater.com
November 3, 2018
After three weeks and multiple test drives at multiple dealerships, accompanied by sales pitch after sales pitch attempting to force me into just any vehicle and not the one I specifically was in search of, I reached out to Huffines in Lewisville. Before ever stepping foot onto the lot, the general manager sent a few cars listing their attributes. Upon receiving them, they invited me to come in and Terry presented the 2018 Jeep Compass of my dreams. I was sent the upfront, true no haggle price and once I arrived test drove the vehicle. They provided a full Carfax detail and I feel like Terry and the team at Huffines went above and beyond my expectations. The general manager spoke to me first removing all pressures to buy. Terry spent quite a bit of time with me and even their finance team was very informative and easy to understand. This being my first car purchase, I can't thank the entire team enough for such a positive experience. I will be referring more of my friends and family to Huffines for the unmatched level of service.
Larry was our salesman via the internet. We located the vehicle and it was more than we ever hoped for. It trumps a new car! Larry answered every question, was courteous, timely, and knowledgeable about our vehicle. I would definitely purchase from Huffines again!
Miranda my service advisor was amazing! She always takes care of me, and my truck! In all honesty I have two Ram dealerships closer to where I live, but I choose to go to Huffines because of employees like her.
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
Very knowledgeable, polite, and listened to what we wanted everything he promised he delivered. everyone was helpful. no pressure sales fair deal on our trade. For the first time, I don't lose my cool in a dealership.
Prompt and courteous service. I have bewn there twice and have always been treated well. They kept me informed of the progress. This time was for an inspection and checking on an issue. Great place for service.
Took my Ram in for warranty work along with oil change. My service advisor was tied up so the service manager promptly checked me in and had the porter give me a ride. Warranty work took longer than expected due to circumstances outside their control so they got me a rental. When I picked up my truck it was shined up and looked better than new. All of the staff was pleasant and eager to assist. They run an excellent shop.
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