Service provided by Charles and Rudy was very informative and customer service provided was excellent. The passenger headrest leans forward and the top of headrest digs into passenger's head or neck depending on the passenger's size. Strange since the driver's side is installed at a different angle. Apparently the headrest can not be adjusted to match the driver's headrest. However, Rudy was able provide an alternative fix to my issue.
I was impressed in the willingness to make a deal and sell the vehicle rather than haggle for every nickle and dime.
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