I visited Gwinnett Chrysler recently with the intent of looking for a new car to purchase in the next couple years. I was assisted by Lamoris who was very knowledgeable and helpful in helping me to identify the next car I would like to buy. Very pleased with his professionalism. Thank you!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Riaz Ali was the technician that worked on my car. He was very knowledgeable about my car and he showed me other services that my car needed without no pressure to buy. I loved that he was honest and even offered coupons towards the extra services need. He definitely stands above excellence. I only want him to work on my car! This dealership has a real jewel and his name is Riaz Ali!! Thank you for the experience and the excellent customer service. I will definitely be back!!!!!
I have a 2007 Chrylser Aspen which I purchased from this dealership in November 2007. I have had a wonderful relationship with the service center here since then-over 10 years now. And I can say I have been treated with respect as a returning customer not only for service but also bought another vehicle here in December 2014.
Jeffrey Reynolds is the coolest and friendliest dude I've encountered during my visits and he has always been most helpful to me over the years making sure I get to right services at the right time for my SUV. This last visit (4/3/18), I met Ali Riaz and he seems to be a great asset to your dealership also-I didn't have to wait but about an hour as Ali took care of my SUV quickly and professionally. What a welcomed change from the past of sitting for hours and hours for service.
Keep up the good work and I will continue to come back.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
We had a unique situation, too detailed to cover here.
by Margie from DealerRater.com
November 26, 2018
Again, our situation was unique. But Jimi Skibinsky and Riley Patton were great. Dylan's help was greatly appreciated and even fast talking George Waddell in the finance department was great. Of course the payments were higher than we wanted them to be, but then again I am quite sure most people do not get the exact payment they want. But we did get the exact truck we wanted. :)
Awesome staff, awesome deals! Made my dream car extremely affordable and couldn’t be more pleased! Ask for salesman Will as well as his partner in finance. They completely blessed me. Couldn’t be more pleased!
by ED VOYLES CHRYSLER JEEP DODGE from MARIETTA, GA,
October 29, 2018
I would like to thank everyone that took there time out to help me on Friday October 27, 2018 i am very happy with my car and the situation i am now in. Thank you so much Brandon your amazing .
I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep???s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area.
I realize that in today???s world the internet is a critical part of economic success. I searched cars that I was insterested in and landed at Hendricks. I received a call from the dealership asking about toming etc and I mentioned I could come after work to look at which time I was told to ask for a specific person, even was texted the name. Long story short,- I showed up and was given to another sales person with no explanation at all, then, had to sit and answer all of the questions again that I had already submitted. I was not happy at this point and voiced my displeasure. To that end, things changed around and the dealership really bent over backwards to get us a deal and service that we would be happy with. The salesman nick was a good guy and did a nice job, but, Ariel- the sales manager- really was phenomenal. I was blown away by his demeanor and willingness to work through our process. I honestly cannot day enough good things about him. Really, at the end of the day, although Nick did just fine, Ariel is the reason we will be back and will refer more people to the dealership. After the start- tremendous finish!!
There was hardly any communication unless I contacted them. It took two weeks from the time I signed the papers for my vehicle to get delivered. Once it was delivered, the gas tank was sitting on empty, there was no jack, no lug wrench, no manual, one key fob, more miles than stated and the truck was dirty on the inside. We even found animal feces inside one of the truck compartments. I'm not talking about mouse droppings, I'm talking about goat turds!!
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