From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
by JACKIE WINES "HAPPYME123 ". from Oklahoma City, Oklahoma.
October 16, 2017
O.M.G. !!! RELAXED PROFESSIONAL ATMOSPHERE. I AM TELLING EVERYONE HOW GREAT THIS PLACE IS. I WILL BE A RETURN CUSTOMER .THANK YOU CECIL IN SALES AND Aaron IN SERVICE AND GUYS WHO TENTED MY WINDOWS FOR GOING THE EXTRA MILE TO MAKE ME HAPPY. EVERYONE HERE IS EXTREMELY NICE !!!
Our sales associate Shane Romee was great! Before we knew it we were ready for a service and was referred to there service department. We have used MANY dealership service departments in the past however the professionalism & attention to details on our new car service was outstanding!! The service manager Jeff Gann & his crew took care of our problems!
The service advisors were very nice and they welcomed me as if I purchased the car at that dealership. They seemed to care about that Chrysler 300, so Bob Moore Chrysler definitely has my business from here on out.
Kristen was very helpful and friendly as we made special arrangements for my truck with a camper to come and get my truck serviced. She kept in contact with me through text and calls to keep me updated on the progress of our service. She was very nice to work with.
Our overall experience was good, but there were a few areas that could be improved. Such as: parking, wait time to complete paperwork, access of vehicles (everything we wanted to look at was in another lot and it was time consuming waiting on them to drive each vehicle to the main lot, we finally went to the other lots to speed the process up), and ensuring plenty of gas in a vehicle to test drive it (we actually ran out of gas during the test drive and had to wait about 30 minutes to have someone deliver gas to us).
everybody was helpful friendly courteous and kind very inte
by RONHAMMER1969 from DealerRater.com
December 5, 2018
I would recommend this dealership to everyone because I had a eventless and responsive reaction towards everybody that assisted me special thanks to Scott for being just an outstanding individual overall I enjoyed my whole experience with Landers Chrysler Jeep Dodge Ram and I love my new truck😀😀😀
Everyone is wonderful and great to me and my family. Anthony is so great because he makes you feel like you are his only customer. We always tell people to go to Landers service dept. Thank you so much.
After 2 weeks of dealing with a sales dept that was less than helpful or honest/open, and after 2+ weeks of trying to get it scheduled, due to dealing with sales people screwing up what we asked for, the holiday & work schedules, we were finally able to bring in our durango on Friday 11/30/18, to have the mopar hitch receiver installed. The Service staff was great. Very helpful!!! I can???t say that enough. We had a great experience with them. The service folks removed the incorrect equipment (that the sales dept erroneously scheduled & carried out, totally ignoring what we had requested) & installed the mopar hitch yesterday, though it did take longer than expected (also due to having to remove the incorrect equipment) and I was able to pick it up today (due to work scheduling conflicts). Our service rep was great as well. Very thorough with the quote & explanation of work being done. Thank you Braxton, for being so helpful. The only ding that I would give the service dept was the price of the labor for the install; but I???ll look past that since they had to remove the incorrect equipment (thanks a lot sales dept & your screwup). I don???t if that made it more expensive for labor, but I wouldn???t doubt it since it doubled install time for the mopar parts.
I had three recalls that needed done. Everyone was very Friendly and work preformed on time. I would recommend the service department to my friends and family. P.S. Next time I have to write a 25 word review I???m not doing it.
Everyone was very polite and helpful. I had a recall on my jeep, needed an oil change, and my tires were low. All were taken care of in a timely fashion
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