Prompt and courteous service. I have bewn there twice and have always been treated well. They kept me informed of the progress. This time was for an inspection and checking on an issue. Great place for service.
Took my Ram in for warranty work along with oil change. My service advisor was tied up so the service manager promptly checked me in and had the porter give me a ride. Warranty work took longer than expected due to circumstances outside their control so they got me a rental. When I picked up my truck it was shined up and looked better than new. All of the staff was pleasant and eager to assist. They run an excellent shop.
I knew exactly what I wanted (Jeep Grand Cherokee 4x4 High Altitude, Black with Black wheels). I called the store and spoke with Wesley my sales guy. He didn't give me a bunch of sales talk, asked me to fill out the online application and we literally did the car deal over the phone. There was no hassle, no back and forth and I drove all the way from Corinth to buy this vehicle. I got an incredible deal and as I've heard from the radio commercials, I "drove a little further, to save a lot more." I highly recommend the staff at Platinum Chrysler Dodge Ram Jeep. General Manager Andrew Beck and Wesley had the car ready outside as I pulled up. Not one thing was left undone and it was without a doubt, the best car buying experience I've ever had.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
We had a great experience-they had the Pacifica that we were looking for and worked with us to get the price we wanted. We were very happy and drove away by noon with the car we wanted. Have already recommended 1 friend.
I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
On September 17, 2018, my daughter and I were there to purchase a
vehicle. Our salesman was Vinnie. Vinnie was the most caring, patient, kind, professional and knowledgeable person that we have EVER encountered at any dealership. Vinnie DID NOT PRESSURE us to purchase a vehicle just for a sale, he worked with us and told us to take our time. We explained the situation to Vinnie about a bad experience at another dealership the day before.
Tracey Brown, the Financial Director was also such a great caring, kind, professional and knowledgeable person, very down to earth.
Any friends or family that are looking to purchase a vehicle, we will send them right to Frisco Dodge...Ask For Vinnnie!!!! Kudos to Vinnie and Tracey.
Both Vinnie and Tracey were very personable and they made us feel very comfortable during our visit.
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
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