Disappointing. I purchased a 2010 FJ...after business hours of parts/service. We expressed concern about taking delivery and were assured of a problem we had noticed would be resolved. Needless to say, it was not. They refused to address the issue and my lesson learned was to take it to get checked out immediately and get everything IN writing, including the assurance that things would be taken care off. Oh, and found a hairbrush under the front seat and a child's book. It was not detailed to any stretch of the imagination.
Our service manager, Nick Trejo, was excellent: very professional, knowledgeable and courteous. The repairs were completed in a timely manner. I would certainly recommend this dealership to other people.
I worked with primarily Rob Kuechle, however, everyone was pretty helpful and friendly. Rob was very helpful and knowledgeable with the jeep I purchased. I would definitely recommend them to anyone looking for a vehicle and I will certainly be looking at them again in the future!
I went in there with the goal of buying the charger that I have literally been reviewing for the past three weeks. Mark in Sales did a great job helping me with that. James the Finance manager also was great, very friendly and professional. Michael with management had great customer service and helped me as well. Kaleb and Austin were just nice and courteous salesmen in general. Very polite and just really cool, made me feel comfortable being there. I'm very big on customer service and they did an awesome job. By the end of this experience, I drove out in my brand new 2018 Dodge Charger that I walked in and said I wasn't leaving without. Oh and to add, I definitely did my price searching on 2018 chargers all around the Carolinas north and south and it had one of the lowest prices with the color and model I wanted! I recommend this dealership out of all of them, and I don't even reside in the Gastonia area. They have a huge variety so your choices are endless. If you want GREAT customer service along with a team of Professionals I suggest this dealership 100%. You guys did an awesome job, Thank you again!
Nothing but 5 stars for Larry Boyd and staff at Bob Pforte Motors. I have purchased 3 new vehicles from them and they have done nothing but treat me like family! So if you are in the market for a new car are truck go by and see Larry Boyd at Bob Pforte Motors!
I called the dealer regarding a Tahoe that I had identified at around 9:30 a.m. I was given the information I needed, drove to the dealership that afternoon. About two hours later I was driving off in the Tahoe I had chosen after trading my vehicle for the amount I had thought was fair. Everything about the process was top notch. Would definitely recommend.
Drove in at lunch time for an express oil change.. expected since it was lunch time to be longer than the 15 minutes... nope.. out in 15 minutes.. love these guys...
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