I wanted to upgrade to a new Ram 3500 for towing our new 34' fifth wheel trailer, but my truck was a 2015 so I wasn't sure it would be possible, I assumed I'd be upside down $. Well the long and short is Chelsiey (my first contact online), Jonny (my salesman), and Juan the (General Manager) made it happen. They took the 2015 as trade, paid that loan off, and I even got several thousand dollars off the new Ram for my trade in. Even better it was seamless, I figured this process would take a day or two, wrong again I was gone,deal done and down the road in couple hours. These guys are Amazing!
Came in for initial oil change and was greeted by Jolene. She was very thorough and informative. I’ll keep servicing at Ron Tonkin. Thanks for your great service.
I was shopping for a new family wagon online and I spoke and looked at maybe 10-15 different dealers and cars. I finaly came across STG auto online in Montclair amd called and spoke to Fady Gad. He was very helpefull and attentive quickly gave me the best price and rate. He kept very well communication with me even when he was doing research. I schedule an appointment with him and he even reserve the exact car that I wanted so that it did sell while I drove down there. Once their I met with Ed (Sales Manager) and Fady Gad. We worked out numbers and even got a lowered rate than promised over the phone. I can't thank them enough for their excellent customer service I will continue to purchase thru these guys. A++ SERVICE!
THE SERNA FAM.
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Carvana Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.3 (1412 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
After many hours searching for a regular cab, short box truck with minimal rust and mileage that was in my price range I found it at Woody's. Being 715 miles away made it a daunting task but Scoop and the Sarah's in F&I made it an easy, pleasant and rewarding experience! Scoop was very accommodating in getting it to a local mechanic (Jerry) who gave me a great deal on a very thorough inspection so I knew exactly what I was getting once it arrived. The paperwork was managed well by the dealership and the whole thing went off without a hitch and I was truly "wowed" by the experience! Thank you all!
If you want a new vehicle this is the place to go!
by Wyatt Springfield, MO from Springfield, MO
December 3, 2018
3.6 (33 reviews)
I went in to test drive and purchase a new vehicle I've never had an easier experience while buying a new car if I ever decide to shop for another new ford etc I'll be going there for sure.
Hebert's Town & Country Chrysler Dodge Jeep RAM Review
Wow! What a Team!
by Tangela Ealy from DealerRater.com
December 3, 2018
4.9 (1158 reviews)
Professionalism, Kindness, Integrity, Friendly, Understandable, an all around nice guy...who?...The "Jer"..Jere Merritt! This makes the six or seventh car my husband and I have proudly purchased from him and I can say We are family!😁😁He does things in a timely manner and he is always so courteous to us. I would very graciously tell all my friends and family about Herbert Town & Country! If only we could clone each staff member there...uuumm just a thought.😁. But seriously Jere Merritt is our TOP SALESMAN FOR LIFE! GREAT TEAM....GREAT STAFF...GREAT PLACE!
Derek in the service department was very thorough. He answered any and all questions that I had. Very polite. He made my visit there a pleasurable experience. I usually dread going to the dealer for service, but not here. Very friendly staff. There were no hidden fees. I was told cost up front. They got my car in and out with zero problems. My car was even finished ahead of schedule. I will definitely return to this dealer location in the future. Thank you.
The LaFontaine Chevrolet dealership in Dexter MI is staffed by friendly, knowledgeable, efficient employees, who always great me with a smile and an offer to help from the car porters through to the cashier at the end of the appointment. I happened to be there some time in January 2016 and watching them take down the Xmas tree was very entertaining. The location is very nice offering a chance to head into town or around the small adjacent shopping area. The dealership grounds are always well kept and cars beautifully displayed. Inside the building is even better. If staying for the service visit, the lounge is roomy, well appointed and comfortable. The attention to detail in providing me information about the service being preformed and any other items I may know be aware of gives me confidence in driving my car knowing its in good running condition and safe. They take the time to explain all the service completed to be sure I understand and am satisfied with what they have done.
Billy J. Daniels is a wonderful sales professiona!
by Jennifer Little Eilender from Cookeville, TN
December 3, 2018
2.6 (94 reviews)
Excellent experience purchasing my 2016 Chevy Trax! Billy found the vehicle at a sister dealership and brought it to me!! Highest praise for this excellent dealership!
I was looking for an F150 all over town and then came across Koons. The communication was fantastic, Tom the General Sales Manager reached out via text, he was able to narrow down the vehicle, the specifics, and the payment before I came in, huge convenience! Derek the sales consultant helped with the paper work and test drive and Will the finance manager made the finance part quick and easy. Easily the best experience at a dealership, the team at Koons is top notch. Highly recommend!!!
Great dealership. They are kind of nestled at their 309 (5 points intersection) and not extremely visible, but I am happy that I found them. I just want to say that this is a great place to buy a car and have it serviced. The people care about your automotive needs and will make sure your vehicle is repaired to exact specification. I purchased my vehilce and had it serviced at this dealer and they did an excellent job. Really surpassed any other experience I've had at any other dealership. Since I am single, I need a car when my is being serviced. They provided me one at no charge. That is what I call superb customer service. Please check them out.
I was in bad situation with a 2016 Jeep Wrangler. I was in a 4 year lease and only a year in looking to get out of it because I was paying way too much ($452/month) and wasn't too happy with the car. My goal was to trade in my Jeep and get a Dodge Charger with a way cheaper payment of less than $400. After going to dealership after dealership, nobody was able to help me out and told me I need a "magician" to get me where I wanted to be. A couple days after my visit at this location, I recieved a phone call from MICHAEL who seemed very postivive and asked me to come back in. All in all, with Mike being so proactive and doing research and with the help of JOE RIZZI and the constant follow up from sales manager DEREK, they worked a deal with me to lease a 2017 Charger SXT over 4 years for a payment of $395/month. I was EXTREMELY happy with the help of all 3 of these guys. I highly recommend anyone to check this place out. They will work with you and get you into something you want and make sure you leave happy. THANK YOU MIKE, JOE AND DEREK FOR HELPING ME OUT!
Great sales person Todd and dealership.. the best experience we???ve had in a long time when it comes to leasing a new ride.. this is our 5th lease and so glad we choose to work with Todd.. we gave him our price and what we were looking for and was done in less than 2 hrs.. it always took us 4-5 hrs at other dealerships.. stop in and see Todd and get yourself in a new Jeep!! You won???t be disappointed.. THANK YOU TODD, We LOVE our new Jeep. 🤪 Highly recommend!!! 100 thumbs up !!! 👍🏻
9 OCT 2017: Just picked up a one year old Volvo V50 station wagon in prisitne condition. Flew down from SC just to get it. John Becker was my Product Specialist and he did an outstanding job of getting the vehicle ready and communicating with me long distance. Charlie Biddle, the Finance Director, got me an incredible rate and provided me with a plethora of additonal information about the vehicle and warranty. This is my fifth Volvo I have purchased. I have been exposed to about 5-10 dealers for purchasing and servcie and all were good, however this dealer is the best. Possesses an incredible inventory. I plan to buy an XC90 and we'll come down here agin to get it from these guys. Highly recommended. Sincerley, Colonel John (US Army, Ret.)
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