Good value, no sales pressure, no hidden fees
November 5, 2018
Our car had died and we needed a replacement fairly soon. We contacted many used car dealers as well as "normal" car dealers selling their "pre-owned" cars. Most of them wouldn't give a straight answer over the phone as to the actual price (we wanted to pay cash/no financing) and when we did end up at their location in person, all of a sudden additional fees (some in the thousands) or a higher purchase price, or mandatory options were added to the advertised price. As someone who hates haggling, and car shopping in particular, I detested these tactics. At one dealer, after having made an appointment with a specific sales person, we were left to wait and did leave after 10 minutes, at which point suddenly a sales person appeared. Thanx but no thanx. Project One was completely different. They have used cars only, not brand-specific, have a lot of cars in their warehouse and are pretty easy going. We had pre-selected a few cars via their website and were able to test drive each of them without having to hear a sales pitch. We were informed of each car's price (same as advertised) and the handling fee (a few hundred bucks, which they did mention on their website) and while the sales person was attentive to us, again no sales pressure. We came back a few days later, settled on our final car, procured the bank check for the amount and voila, walked (well, drove :-) out of there with our "new" car. This was a very easy and non-anxiety producing process for me. At no point did I think the sales person needed to sell a car to meet a quota, it was simply: "This is what we have, you are welcome to test drive and look under the hood and do whatever you need to feel comfortable, and if you want to buy it, let's seal the deal." The three people I dealt with were pleasant and knowledgeable. I definitely will go back there for our next car. P.S.: The car was in excellent condition, cleaned well and ready to go.