We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
I had a flat in my Dodge Ram 1500 on the way to Missouri from NH. On a Saturday I tried a couple of places to either get it repaired or replaced, they were either closed, there would be a 3 hour wait(WalMart), or they didn???t have the tire in stock, (WalMart again). I decided to check local dealerships and found Woodys, so glad I did. Derby I and his staff were wonderful, forgoing above and beyond. Deryck even went to another location to make sure my new tire had white letttering. I am a Police Chief with 37 employees, and customer service is one of my greatest demands. I have a saying, ???hire for attitude, train for success???. I certainly saw that with Deryck and his crew. Thanks Deryck!!!
I am very unhappy with the salesman we bought our car from. In the sales process, he promised he would get an owner's manual for our car. We followed up multiple times with him via email & telephone calls. He never returned a single call nor responded to email. When we were able to reach him by phone, he promised to call back but never did. We have had the car for three months now and still no owner's manual. Very disappointed.
Great experience. Jason, the primary representative for the dealership is a charismatic and motivating individual who displayed professionalism and courtesy to my family and I. The finance department was very considerate and were highly flexible in negotiating payment options. Just let Ike any used vehicle, there are always minor blemishes to the vehicle. The Cadillac SRX I purchased has been good so far although it has only been less than a week. The only negative was a minor administrative error during the purchase phase and the front headlight bulb went out two days later.
Prompt and fast follow up. Very nice sales woman returned my call and answered my questions about the vehicle. Everything was done by the time I got there and the manager was very accommodating to my family's needs.
Bought a Ford explorer about a month ago still haven't seen the title and now our temporary plate is expired . Vehical had obviously been smoked in, and they did not do a vary good job detailing it there where still crumbs in the seets . Radio has issues that where not disclosed and have various other issues with vehical that where not disclosed or addressed
I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking it so much, I went back the next day and bought a CX 3 for me (CX 5 was for wife). I think Alberto was surprised too, but he came in on his usual day off with no commitment from me to purchase a car. I think he saw something in my eye and he knew he could sell me a second car. He is very pleasant to deal with and most of all, he knows what he is selling, he knows the technology, the engines, weather it is a CVT transmission or which models have a turbo. As a retired engineer, I might ask a couple more slightly technical questions than the average person but salesman should know that stuff, Alberto does. He is very friendly and low pressure. I am glad to have met him and very glad to have bought two cars from him. Alberto says Mazda has been good to him, I hope so because they don't all come like Alberto!
I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.
We met Sean Prather at 4:45 on a 100 degree Saturday evening. After a horrible afternoon of test driving cars at 4 other dealers, we stopped at Laurel Kia on our way home. Sean stayed late to show me a car, which I loved. I had second thoughts over the weekend and I went back at 5pm tonight. He let me sit in 5 cars, stood outside with me in a hailstorm, and helped me decide what would best fit my needs. I am very happy with the entire experience and highly recommend Laurel Kia and Sean Prather. The finance professional was also super helpful. The dealership is no-frills. But they have complimentary beverages and it’s very clean and upbeat. If I wanted a manicure I would go to a nail shop. I wanted a car, and I got one today! Thanks!
I visited Portsmouth Used Car Superstore with a car in mind I found on Cars.com. Mark Caspar immediately greeted me and made the process perfect in every way...relaxed, comfortable, and efficient!
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