I had a positive impression when I walked into the showroom. My salesperson was Mr. Joshua Duplechin. He was very professional and polite, and not pushy in trying to make a sale or steer me towards another type of vehicle. There were a couple things, however, that soured me on what was otherwise a good purchase. I specifically asked in an email if the vehicle had blind spot detector features, and if the mileage was still accurate from the website. I was told yes to both questions. I think at this juncture, it would've been the perfect opportunity to be up front about the true features and the mileage (7 miles as mentioned on the web site is quite different from the actual 272 miles on the car upon seeing it in person). The sale may or may not have been made, but I think it would've been honest customer service to have been provided this information in order to help me make a decision of this magnitude prior to making the drive out there and finding out otherwise (maybe naïve to think this). The 5.95% auto financing (despite outstanding credit) and a $500 trade-in!! I won't go there. Overall, I'm satisfied with my purchase. I could've provided higher ratings, but I think more focus should be put on "truth in advertising" and not anything that will get the customer in the showroom.
I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt
I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them
The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the exact price we expected. The salesperson did an excellent job.
I don't usually leave reviews but I've been so consistently impressed with the entire service department at this dealership that I felt compelled to do so this time because they really deserve it. They're efficient, organized, friendly and for a dealer, fairly priced. Sean, the service technician from my last visit, was extremely through and helpful, showing me everything that was done and explaining it all to me in terms that I was easily able to understand, plus he gave me a bunch of extra pointers to keep my vehicles running well going forward. Thank you Ourisman CDJR!
went to truecar for truck pricing comparison. after 10 mins of leaving site, got a call from Maggie from ourisman ram. I told her what I wanted. few minutes later she called back. they had one in stock but red. told her no red. next day she texted and said she found white one. I was like , ok. went to dealership 2 days later unannounced and was ready to buy. the truck was at different location. had to come back next day because it was getting dark. I was on the dealerships website and saw another model color . black one. called over and told them I wanted black instead. to make story short, they were very accommodating. took longer than usual to come to a good price but was reached. Maggie sales person wasawesome. Kevin was great as well.
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
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