Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
I found the Jeep I wanted thru Truecar...Terry emailed & texted me right away (that gave him a leg-up on other salesmen - texting is easier communication). He answered MANY questions (with NO hassle) & supported me thru my selection & ultimately car deal. It was THE easiest vehicle purchase I've ever made! Everything was exactly as promised...zero surprises! Love my Jeep & would highly recommend Terry & Huffines to anyone looking to make a new car purchase!
The sale manager Zack set me up with Adam Ortiz and Adam was very helpful, knowledgeable and professional in helping me through the process. Even after the purchase he came to my home and went over the truck and explained everything to me and even helped me set things up. I would defiantly recommend Huffines and Adam to anyone looking to make a purchase.
Auto Merchants made my cat buying experience easy. Special thanks to Tommy Bedford in Finance. I would definitely recommend Auto Merchants to anyone in the market for a vehicle. Had my car for 3 years and no problems at all. I’ll be seeing them soon for another vehicle. Great doing business with you guys.
It was a breeze. Adam Ortiz sold me the right car for sure.
by rcuellar53 from DealerRater.com
November 4, 2018
Best service ever by Mr. Adam Ortiz. Adam had an answer for all my questions with out a problem . I felt really important as a customer and will recommend Adam and Huffines Chrysler Plano dealership to my friends and family. Thank you Adam you are the best!
We were extremely pleased with the experience of purchasing our new vehicle from Huffhines in Plano. Christina and Bill listened to what we wanted and needed in a vehicle and showed us the ones that were within our budget and needs. It was by far the easiest car-buying experience we have ever encountered. I won't hesitate to purchase my next vehicle from them.
Only reason I gave 4 stars on facilities was because here very small and don’t have much room for parking. I want to do overall 4.5+, but that’s not an option. Only reason for half point is because I asked for two things and had to pay for one myself and the one they did pay for was late. Overall, genuinely good people and family oriented. I recommend Mia.
Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!
salesman rep was fantastic, showed me the car and test drove with me. No pressure compared to new car stores. Victor in Finance was great and explained everything completely to me where I can understand. Have never had anyone explain about financing to me like that. Will highly recommend to my friends and Family.
Alex Padilla always does a great job servicing my vehicle. He is attentive to the work that needs to be done and always takes the time to explain how much any service work I need will cost. That is why I have been coming back to the dealership since 2011. I always have a good experience.
Valentine was awesome. Great customer service, at tentative to my needs in a vehicle and jumped through hoops to make it happen. Alex in finance was personable and professional. Very satisfied with all aspects of the purchase.
I took my Jeep in for some recall work and an oil change before a long Thanksgiving road trip. Tech found an oil leak I was unaware of. Repairs were done quickly and my car was running like a champ afterwards and we had a smooth road trip. Feel very confident returning for future work.
This is the only dealership that I go to for service. I've bought a few cars from them. Ezell is the only person I deal with when I want to buy another car and have always made it simply and easy. From the car buying to the Service it's always "EXCELLENT CUSTOMER SERVICE"! For years Hector has always made my service appointment easy, as soon as I pull up he ask me what i'm up there for and take over from there without me having to do anything else but relax until my car is ready. I REALLY LOVE this dealship because of Hector and Ezell they are my go to guys when ever it comes to buying a car or getting my car seviced. THANK YOU GUYS FOR EVERYTHING!!
I am very unhappy with the salesman we bought our car from. In the sales process, he promised he would get an owner's manual for our car. We followed up multiple times with him via email & telephone calls. He never returned a single call nor responded to email. When we were able to reach him by phone, he promised to call back but never did. We have had the car for three months now and still no owner's manual. Very disappointed.
Thanks Ashley for getting my truck back to no lights on the dash! Nice to see good service even though my truck is high miles you still treated me great.
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