Jaime has provided excellent customer service!!!
November 6, 2018
Jaime has always provided excellent service. He is a pleasure to work with. I have been fortunate to have him and the Bloomington Hyundai staff involved in service and attempted repair of my Tucson. I have had my car in several times for repair of an undiagnosed electrical problem. Jaime and service personnel have been working with Tech Support over the last 18+ months and have been very thorough in their efforts. Always keeping me informed, providing loaner and been very polite and professional during these numerous and frustrating repair attempts. Would recommend Bloomington Hyundai to all customers. I hope Hyundai appreciates their outstanding employees! Comments that follow are about Hyundai as a company. I am very frustrated with Hyundai , repeated conversations to resolve these numerous service visits with a refund or replacement of this vehicle have been fruitless. I am a senior citizen with limited income and need a dependable vehicle. I made a substantial trade-in vehicle down payment and have just mailed my final lease payment. I am expected to purchase this vehicle by Jan 10th or forfeit my trade-in down payment and 36 months of lease payments (and pay a $400 lease turn in fee). I do not have $15000 to sit in " limbo" and not have a dependable vehicle. The clock is ticking, it is time for Hyundai to step up to "Refund or Replace" my 2014 Tucson Ltd.