I am very unhappy with the salesman we bought our car from. In the sales process, he promised he would get an owner's manual for our car. We followed up multiple times with him via email & telephone calls. He never returned a single call nor responded to email. When we were able to reach him by phone, he promised to call back but never did. We have had the car for three months now and still no owner's manual. Very disappointed.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
Auto Merchants made my cat buying experience easy. Special thanks to Tommy Bedford in Finance. I would definitely recommend Auto Merchants to anyone in the market for a vehicle. Had my car for 3 years and no problems at all. I’ll be seeing them soon for another vehicle. Great doing business with you guys.
salesman rep was fantastic, showed me the car and test drove with me. No pressure compared to new car stores. Victor in Finance was great and explained everything completely to me where I can understand. Have never had anyone explain about financing to me like that. Will highly recommend to my friends and Family.
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