Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
I found the Jeep I wanted thru Truecar...Terry emailed & texted me right away (that gave him a leg-up on other salesmen - texting is easier communication). He answered MANY questions (with NO hassle) & supported me thru my selection & ultimately car deal. It was THE easiest vehicle purchase I've ever made! Everything was exactly as promised...zero surprises! Love my Jeep & would highly recommend Terry & Huffines to anyone looking to make a new car purchase!
In search for a salesman who listens, Terry is the one!
by Dren22 from DealerRater.com
November 28, 2018
After three weeks and multiple test drives at multiple dealerships, accompanied by sales pitch after sales pitch attempting to force me into just any vehicle and not the one I specifically was in search of, I reached out to Huffines in Lewisville. Before ever stepping foot onto the lot, the general manager sent a few cars listing their attributes. Upon receiving them, they invited me to come in and Terry presented the 2018 Jeep Compass of my dreams. I was sent the upfront, true no haggle price and once I arrived test drove the vehicle. They provided a full Carfax detail and I feel like Terry and the team at Huffines went above and beyond my expectations. The general manager spoke to me first removing all pressures to buy. Terry spent quite a bit of time with me and even their finance team was very informative and easy to understand. This being my first car purchase, I can't thank the entire team enough for such a positive experience. I will be referring more of my friends and family to Huffines for the unmatched level of service.
Larry was our salesman via the internet. We located the vehicle and it was more than we ever hoped for. It trumps a new car! Larry answered every question, was courteous, timely, and knowledgeable about our vehicle. I would definitely purchase from Huffines again!
Miranda my service advisor was amazing! She always takes care of me, and my truck! In all honesty I have two Ram dealerships closer to where I live, but I choose to go to Huffines because of employees like her.
From the time I walked in the door, looked at the 2019 Ram Rebel that I wanted, had my trade in appraised came back the next day and purchased my new Ram I knew it was the right choice. From the sales guys that I worked with to the accessory specialist to the finance guy. It was a completely refreshing experience.
Only reason I gave 4 stars on facilities was because here very small and don’t have much room for parking. I want to do overall 4.5+, but that’s not an option. Only reason for half point is because I asked for two things and had to pay for one myself and the one they did pay for was late. Overall, genuinely good people and family oriented. I recommend Mia.
Alex Padilla always does a great job servicing my vehicle. He is attentive to the work that needs to be done and always takes the time to explain how much any service work I need will cost. That is why I have been coming back to the dealership since 2011. I always have a good experience.
Valentine was awesome. Great customer service, at tentative to my needs in a vehicle and jumped through hoops to make it happen. Alex in finance was personable and professional. Very satisfied with all aspects of the purchase.
I took my Jeep in for some recall work and an oil change before a long Thanksgiving road trip. Tech found an oil leak I was unaware of. Repairs were done quickly and my car was running like a champ afterwards and we had a smooth road trip. Feel very confident returning for future work.
This is the only dealership that I go to for service. I've bought a few cars from them. Ezell is the only person I deal with when I want to buy another car and have always made it simply and easy. From the car buying to the Service it's always "EXCELLENT CUSTOMER SERVICE"! For years Hector has always made my service appointment easy, as soon as I pull up he ask me what i'm up there for and take over from there without me having to do anything else but relax until my car is ready. I REALLY LOVE this dealship because of Hector and Ezell they are my go to guys when ever it comes to buying a car or getting my car seviced. THANK YOU GUYS FOR EVERYTHING!!
Very ethical work by Dallas Dodge. I had a suspension failure that easily could have been thousands. Their service located a hose that was the problem rather than telling me more expensive components needed to be replaced. They always do good work.
Amazon place in burleson to visit for your new car . I recommend this place to everyone that need help finding a car for yourself.
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