Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
So I thought that this experience was going to be long, confusing and tedious but it was just the opposite. Grant Misson and the sales staff were nothing but friendly and straightforward. I had a very pleasant experience and walked away with the car I wanted at the price I could work with..
I am a return customer to Monroe Dodge. Working with Chad to lease my beautiful new Jeep was like going back and visiting an old friend. The whole process was comfortable and actually fun. Chad informed me all about the car before I took it home and let me k ownthqt if I had any questions to call him personally. They went over the paperwork so that I understood everything before signing anything. I would recommend this Dealer to all !!
I would highly recommend this dealership they definitely took the time too find what I wanted and wasn’t just trying to sell me a vehicle they were awesome I will definitely buy my next vehicle from Ryan Siebert At Monro superstore
Went looking for a truck as soon as I got out of my car and walked in David was there to help meet everything we was looking for I told him exactly what we wanted and he didn't try to persuade me from getting what we wanted. He help find the right truck with the right price we was looking for! My wait time wasnt long at all from beginning to end less than 3 hrs which is great to me I didn't feel rushed but also didn't have to be there forever. I left feeling confident in my choice, the total price and my monthly payment. Thanks for all your hard work David for getting my family exactly what we need! 😁 Anyone looking for a great experience go see the yark family on Central Ave Toledo Ohio.
Tina was easy to work with, and came in on her day off to do my delivery...that’s service. Hassan in finance was a true pleasure to talk to, and I mean that sincerely. It was the best paperwork signing experience I’ve ever had. Keep up the good work!
Jason Kangars was very helpful during the process and after completing an extensive search, he located the exact vehicle I wanted. I recommend Jason and this dealership for your next vehicle purchase!!
Yesterday we had the pleasure of meeting Greg and today we had the excitement of purchasing a vehicle from him. He is awesome and well recommended. Greg???s love for his job show???s in his genuine effort of helping and satisfying his customers. John was also very helpful in the process and worked his magic. I am very pleased with the help from these two gentlemen today and I will gladly recommend the both of them to anyone I know.
This visit, Shirley Roberts helped me find a great deal on a low mileage used Grand Cherokee. Over the years, I have found her to be very thorough in matching me up with my vehicles. I appreciate her vehicle knowledge and experience.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
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