Excellent staff, from the salesman, sales manager, finance, and the people that greet you at the door. Tom Boyer (sales manager) and Greg Davis were both instrumental in helping me secure the best price point for my 2019 Jeep Wrangler Sahara purchase. They also provided me with consistent updating on the build and shipping of the new vehicle. John Cauble and Scott Spainhour were excellent in obtaining financing for me at my preferred source and they matched warranty quotes on my extended warranty. The entire team worked in harmony together to assist one another as I progressed through this process. Everyone was energetic and professional the entire time. What a great team Hendrick has ! Thank you !!! I have to note this about FCA...I am very impressed with the engineering, the assemble, fir and function of my new Jeep....it's truly an exceptional vehicle....the people at the factory KNOW how to put love and care in their build quality !!!
I had brought my used Jeep about 2 weeks prior. I later found out something was leaking in my passenger floor. I called and they told me to come right in... not only did they fix my issue (sills were leaking) but they put me in a rental, kept in touch, and were extremely helpful throughout the entire process. That???s just the service team. I also had some amazing people who helped with my car buying experience. They were all very patient with me and answered the many questions I asked over and over
I have bought 4 cars in the last eight years from Hendrix auto Mall there sales people our very nice and patient I have never had a bad experience and would recommend To anyone who is looking to buy a car go to Hendrix jeep Chrysler dodge fiat And Volkswagen I love my new Fiat 500 X ??
Mr. Wright has always been helpful with it comes to getting a new car. This was my second time working with him and he is wonderful to work with! He fully goes through all the information with you and makes sure he answers all questions that needs to be answered. I would recommend him to anyone!
Good start to the process but experienced bait and switch
by dpblatchford from DealerRater.com
November 27, 2018
Was turning in an end of lease vehicle (an Acura), leased from another Hendrick dealership (Acura), not this one, but was promised the same end of lease benefits that the original dealer/finance co. was offering. It was one of the reasons we chose this dealership instead of going back to the original. Got charged end of lease fees not expected. Very disappointed because the remainder of the dealings with this dealership were really good and I thought I had a dealership I could count on for many years to come. Made an appointment at a specific time with a specific sales person, got there waited over the appt time and got another sales rep. Defeated the purpose of making an appt.
This was my first time at Keffer Jeep. Willie Hailey worked with me. Willie made the process easy. Everyone was so nice and professional. AWESOME experience. I would highly recommend Willie Hailey and the dealership that he represents.
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