I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Sloan was great from start to finish!! Made everything clear and simple! He made my car buying experience as pleasant as possible. I will definitely be recommending Sloan Hood to all my family and friends. This is the experience everyone should have purchasing a car I’m truly blown away!! They are definitely doing things the right way here!! Sloan Hood is the man!!
I only talked on the phone with them. The car I was interested in was under contract with someone else. I was only in the area for the day. The next day they contacted me as the other person backed out. By then I was 200 miles away and unable to return for several days. They offered to hold the car for me, I opted not to put any money down, by the weekend the car was still available but we decided to buy new. They were very nice and did keep me updated.
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