Good deal from a good dealer on a good truck.
December 3, 2018
The reason I went to Stephen Wade was that a friend had advised to go there and ask if they could match a pending deal for a Ram truck that was offered by a dealer in Phoenix. That deal had seemed to good to be true - a chance in a lifetime. But timing and circumstances made it difficult to make the drive to Utah and I was not certain that this dealer would honor the price of the 2017 Ram and the trade-in they had offered for my truck online
So I drove the short distance to Stephen Wade and they spent a lot of time with me - talking about trucks and cars and rebates and looking for available vehicles on their lot that came close to what I had in mind. And they opined that maybe the deal in Phoenix was just to attract customers and not valid.
What they did was locate a 2017 Ram truck, base model, that I liked and said they would order it and gave me a good price,. And they checked out my truck and told me the amount they would offer for that trade-in.
I was disappointed at the trade-in value. I had not cleaned it up and cleared out my stuff because I was not really looking to buy - just checking them out.
But I liked the truck - as it appeared on paper, having tested a similar truck - so I accepted and we began the sale process and then it appeared that truck was no longer available.
They located another of the same model with a more amenities at a higher price.
I did not care for the extra features and I wavered - and they lowered the price and added rebates and it came to almost as good as the tentative offer in Phoenix, and by this time I was excited about getting a new truck.
So I accepted and signed the papers.
Then I regretted the decision since it will put me farther into debt and the Veterans Administration has decided to ignore some medical expenses for surgery by a doctor outside the VA. which I had expected to get them to pay.
A friend advised me to go back to Stephen Wade and tell them I want to cancel the deal because it was not a good move for me financially.
I did so.
They told me there was no 3-day window to return a new vehicle in Utah, as the friend has suggested. But they worked on it and came back with an offer to effectively raise the trade-in allowance on my old truck and refund the increase in cash.
I figured I could use this to make a couple monthly payments on debts and by then my situation would be more stable and so I was happy to accept.
Then the truck arrived and I cleaned out my old truck and drove there and made the exchange.
They took some time to explain features of the new truck, changes in technology that I will take time for me to get accustomed to.
And they have called me since to check on how I am doing with the new truck.
Mostly I am pleased at the amount of time and trouble they went to get me comfortable with the truck and the deal.
And I love the truck.