Let me put in a good word for FEENY Chrysler in Midland. I worked with Rich Jacklin who was attentive and very accommodating. Rich presented me with a few options to meet our request, and we left with a new Pacifica. As a customer of FEENY for many years, I am happy to say I would be happy to recommend them to anyone looking for a new vehicle.
If you are looking to buy new or used then look no further. These guys were great. (A little long but hear me out) My wife and I were looking for a specific car and it turned out they had exactly what we were wanted. We found the same car at other dealers and got the run around from all of them. Three different dealers sold the cars out from under us. Had another dealership add some ridiculous fees I had never heard of and then finally we called Feeny. Got on the phone with Nolan LaCrosse and told him about all the other experiences that we had and he assured us that we had nothing to worry about. Everything went perfect we got down there drove the car and loved it. Paperwork was quick and painless they handled everything with our bank and away we went. Couldn't have been happier. Here is the part that separates them from the rest. A couple days later something went wrong with the car it was just not running right. So I called Nolan and he told me to hang tight and he would get back to me. Come to find out it was his day off and he had gone in to work to notify his manager Mike Beck of what was going on. They put us in a loaner and fixed the car. You won't find that kind of service these days.
In 2014 I got my first Jeep from here, Nolan was great as I was living in Maryland at the time and now the only reason I didn't get my 2nd Cherokee from is is because I now live in Eastern PA even further away but I always look here online for cars first when my lease ends! Keep up the great work Nolan!
Tom Harthausen is an awesome sales consultant. He was very helpful and ensured the purchasing process went smoothly. Fenny is an extremely welcoming facility. I have no suggestions for improvement. When we picked up our used car it was very clean and Tom ensured our gas tank was full. I would highly recommend Feeny and Tom to my friends and family. Thanks - Melinda Davis
Dan G. was my salesperson and was fantastic. I bought a used Cadillac. Before the purchase, Dan had the service department go over it and found the transmission line needed replacing, cracked windshield, and worn tires. All these things were replaced. I had no choice but to purchase this car after all that care went into it! I highly recommend Dan and the Feeny team in Midland! ! ! !
Bill LANG BAY CITY MI I own Toyota Tacoma and there service has been out standing. Pat Rohde your sales person has been out standing; knowledgeable, helpful, and not pushy! We did not close the deal but was due to a problem at my end. I will be back and recommend your dealership and Pat to others and that does happen often!
Our van, that we bought 9 years ago from this dealer, was hit. We had our van towed to the body shop. We worked with Mel Krueger. Unfortunately we had to say goodbye to our van. The damage was more than the worth. Mel helped us out, we had to clean out the vichele, it was an emotional let go. Mel was considerate and more than helpful. We would highly recommend this body shop. Their employees were so knowledgable.
They did a great job fixing my car, however I asked them to change the oil and rotate tires while they had it. When I went to pick it up these two items were not done. Now I have to go back this morning and have that done.
Would highly recommend this dealership if your in the market for a new vehicle. We traded in our older car and bought a new one. The car buying process was flawless. My husband was able to do most of the paperwork and such via email. We worked with Mike Helmer and he explained everything in great details mad was awesome to work with. I would suggest him and this deslship to anyone looking for buy.
Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
Found my '13 Ram 1500 on Cars.com but Heath handled the rest over the phone. He got me financed, got all my requirements filled and answered all of my questions. We got everything done so I could drive up, test drive, sign the paperwork and drive home.
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