Shopping for a Certified Pre-Owned GT Coupe I came in contact with almost all the dealers in California during the process. Beverly Hills Bentley was wonderful to work with and was much quicker to respond than any of the others. They wanted my business. I made contact initially with someone over the phone who then provided me all the information I needed. I asked a ton of questions and she answered all of them. She found a car that met my needs in their inventory. FYI, this dealership has more cars than any of the other dealers. I came in, loved the car and was driving home an hour later. Their finance department was great and shopped hard to find me the best rate. I was pleasantly surprised at the price we worked out for the car, they gave me a great deal. The entire experience was excellent. They sell a lot of Bentleys here and its no surprise, very easy to work with and very professional. I'll be back for sure
I have been buying cars for over 40 years now and Lou Forti at Boston Lamborghini is THE best! I am on my third Lamborghini here, first purchase was a new 2015 Huracan coupe a few years back, and I just picked up a new 2017 matte black Huracan Spyder 610-4. I also just traded in my Matte Black Aventador SV (it is currently in the showroom in case anyone is interested:)). Lou gave me his personal cell phone number right off the bat and he texts and/or calls back immediately, even on his days off. The manager there Rich is fantastic to work with too. Really just two of the best I have ever dealt with. Thanks again guys and I'll be back for my Matte Black Performante Spyder next year:)
The service department is great and received professional service with respect to the service personnel and the quality of work performed. However, it took 50 minutes for me to get a loaner vehicle and the people working in the rental car department were not friendly and courteous. There definitely needs to be a lot of improvement in the loaner car department. It needs more staff and training that staff to make the customer feel appreciated.
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
The Most detailed salesman I have ever worked with !!!!!!!!!
by Shawn Anderson from DealerRater.com
June 7, 2018
Michael from the get go was the most informant salesman I have ever delt with, worked with me on the price of the 2017 Jaguar f type that fit my wallet. Never was pushy or rude as some salesman can be. Stayed in contact with me thru all the paper work and never left me guessing !! Answered all questions for me with expertise and respect. He even offered to line up shipping for me since the Jaguar was being shipped too Salem Oregon. Anyone that is looking too buy a New or used Mclaren or used car from Mclaren Houston of TX ,Hook up with Michael Grant and you will not be let down or miss guided !!!!!!!!!! Shawn Anderson
First rate experience throughout. The CPO vehicle was in very good shape with low miles and Nicole Stem , the sales person was first rate???well informed, efficient, and a pleasure to deal with, as was her manager involved in my transaction.
I can't speak highly enough about this establishment. Chris and Tyler were especially courteous and made our buying experience the best we've ever had from a car dealership. In case you're thinking, "Duh, when you buy something that expensive, they have to kiss your @$$," we bought a used Jeep for less than 30K. They're just good people, regardless of who you are or what you're buying.
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