I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
Let me tell you, I've purchased quite a few vehicles in my lifetime. Hanes Auto made this process seemless. They're very personable, which I love. Great customer service. I was able to get what I needed from them without pressure or "creative" sales tactics. I asked a question, they answered it. The Pacifica was in beautiful condition when I test drove it. Clean and very well represented. Sonya Hanes is just great. It actually took me longer to drive to this dealership than it took to complete the purchase. I highly recommend them and will likely go back and purchase another vehicle. Thanks guys!
I recently purchased a used vehicle from Action Automotive. Dave and Chris made the entire process stress free. They are honest, reliable and trustworthy. I would definitely recommend Action Automotive.
I know most people don't care about a dealers reviews its always about the price but as for me being a former Sales Mgr at a dealership for 10 yrs i know that reviews do matter it says a lot about whether a dealer cares about its customers or not thats why i traveled almost 2 hrs to Direct Auto team in Canton and driving by many many other dealers along the way. After arriving i was allowed to take the car for a test drive alone which gave me a chance to really get a feel for the car i even pulled over and spent about 20 minutes just looking things over and trying every button and lever to make sure they all worked.After getting back to the dealership i sat with Nick in sales and met Dimitry the Mgr who came over to introduce himself. All can say is the buying experience was great everyone was very friendly and i felt absolutely no pressure what so ever. I left there that day with a great deal and went home with the car i wanted.I would HIGHLY recommend this dealership to anyone! And i hope this review does matter!!!!!
I have known and worked with Dmitry for years. He has always been professional, knowledgeable, fair and honest. Great selection of high quality cars. Will be the most enjoyable car buying experience you've ever had. Always recommend Dmitry and his team to my friends and family.
Frank and Gina are the best at their trade! They are personable, caring, and strive for the best possible experience for their customers! They picked me up at that airport and ensured the car was in tip top shape. I just enjoyed looking at all the other models in their inventory as there were many great deals on their lot! All of the paperwork sailed through in Indiana. Thank you both! I hope to purchase my next vehicle from them!
Sam is knowledgeable, professional and cares about customer service. He was flexible with appointment times and went above and beyond to help us with our purchase. The process was easy and went smoothly. We will recommend him to anyone buying a car!
Outstanding Experience with purchasing a used Pickup
by CCMILLER53 from DealerRater.com
December 5, 2018
What started out as just a check out of a used pickup online turned into an outstanding pleasant process. Dylan McDorman is an informative and will work with you and your family. We look forward to our next dealings.
While producing Cash, Credit, Chocolate and Tea in Salt Lake City as part of Sundance Institute Applicant for Documentary Film Fund, after finalist for Academy Film Scholarship from Academy Motion Picture Arts and Sciences in Los Angeles, CA, (Keanu Reeves inspired), I was happy to walk into this gorgeous luxury retail environment and see the vehicles of my dreams as well as learn about the options for colors and styles. I love the brand and love German technology. It is a dream to cover each of the vehicles, own them, know them, share them, and especially the green, hybrid, electric options that are now available.
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