Nothing less than exceptional.
November 5, 2018
Our experience with Hendrick Chevrolet was nothing less than exceptional!! My wife and I came into look at a 2010 Silverado 2500. Rick Herrera greeted us with a very genuine and warm welcome. He retrieved the truck for us to test drive and was extremely knowledgeable of the vehicle. (Very impressive) We decided we did not want the 2500 and decided to look at a new 1500. In short we kind of ran him ragged with questions and wanting to look at other trucks and options. After about 3 hours we came to a decision on a 2016 Silverado. We added accessories, removed options, etc. Not one time did Rick express any frustration. It was obvious that he wanted us to make sure we were getting what we wanted. The next day we called him wanting a different front end. Hendrick did not have that truck available, but Rick immediately went out and found us what we were looking for in Leavenworth KS. He sent us pictures of the truck and we told him that was it. Now, we wanted several options added to this truck and this is where Garry Miller and Rick had to work together. We made changes several times after they had done work on the truck. Again they both just wanted us to have what we wanted. When it was finished we knew we were getting what we wanted and not settling. Rick and Gary were a blast to work with. We had a lot of fun and honestly the best experience every purchasing a vehicle. I can only hope that Rick and Gary are around when it is time to purchase our next vehicle. To finalize, awesome customer service, never any pressure during the process and highly recommend. Thank you for the experience.