Worked with them over the internet, since I have a 5 hour drive to come view the vehicle. Since I have a trade, I wanted more information on OTD pricing and if a deal was available/possible for my trade. I know prices can change in person, but wanted an early estimate before making the long drive. When it came to discussing prices, I got a little feedback, but never got much detail about final trade prices and if a deal was even possible. Would have appreciated some sort final say. Just disappointed.
Special thank you to Dany for the quick follow up this morning that the SUV I really wanted was available and his great customer service - I love my Chevrolet Equinox and it's fully loaded! Dany has a great attitude and I appreciate him and Finance Manager Raul working with me to close the deal! The crew are very polite and professional. Thx everyone!
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Danny did such a great job helping my son fine a car, I brought my fiance in and she bought a car in the same week! Very nice guys to deal with. Danny in sales and Raul the finance manager took the time to discuss all our options. The end result was a great experience! They have great prices and even better service. Thanks Southern Auto imports!
Had a good experience buying a Toyota Sienna from them. The price was great and they got a new set of floormats for the van for me. The trade in value they gave was spot on from KBB & Edmunds. Friendly and no pressure either.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.