Really, the best value in a car I have ever experienced (Value = Performance divided by cost)! Did you know that both the cost of the 2016 Smart ForTwo Electric and beefed up home charger have tax credits to offset about 25% purchase price? Did you know that you do not have to purchase the internal battery or maintain it because you can just rent that battery? By the way, that means you save a few thousand in your initial purchase price. The cockpit is surprisingly roomy, get in one to convince yourself!
We go where ever we want in town, without worries at minimal cost.
I'll bet you can not find a new Smart ForTwo Electric to buy, We were told that Mercedes Benz loses $ with every purchase.
Mark Stucker
10/06/2016
Reason For Visit
Sales (Used)
"Best car purchasing experience of my life!!!!!!!!"
I am 52 and I have bought 12 cars in my life but from now on I will only buy my cars from BMVW. They were referred to me from an auto inspector with 40 years experience. He told me, they have great cars. At first I thought it was too good to be true. There prices are significantly better than what you will find elsewhere. In fact, the car I bought was being listed for $2500 more by private sellers. This is a no frills place. If you need to finance a car, don't expect that. Come with cash or get your financing elsewhere. They charge 25% for financing so don't expect financing; it is set up as cash business to keep their costs down and pass them on to the buyer. If you think you are going to haggle, accept their prices and don't be greedy. If you want a warranty, get your car examined and get the warranty elsewhere. Don't feel that because they don't offer warranties that they have questionable cars because this place has incredible deals and very very good cars. As soon as I arrived I was warmly greeted by Mike Thompson. He has been at BMVW for 27 years. He was very cordial and pleasant and exceptionally honest. I was looking at a more expensive Toyota Prius and he said to me, get this car over here, it is a better value for your money. He didn't try to upsell me on the more expensive car. He showed me the car fax and told me why he would get the less expensive car that was older than the one I was planning on buying. I drove the car and it was very nice. I told Mike, I am thinking of having an outside inspector evaluate the car just for my peace of mind. . Mike said, go ahead, I tell everybody they should do that. I chose to have the Toyota Dealer of Union City evaluate it. BMVW even drove the car to the dealership for me and then they came back and picked it up and returned it. Of course, they didn't even think of charging me for this. The dealership called and told me, 'this car is in Mint shape". BMVW checks their cars to make sure they are not putting lemons on the lot. Then I dealt with William when it came to processing all the paperwork and he was as nice as Mike Thompson. Their prices are amazing. They don't over promise. Their sales reps are not even paid commission so there is no 'high pressure.. They do not even charge docking fees which save you $699. I needed them to store the car for me for 70 days and they said, no problem, we offer this for free for all of our cars. They even have two warehouses to do this. . Not only will I buy all of my cars from here in the future-even if I move to California; I am buying my cars here-but I am going to tell all of the people I know about BMVW. What an absolute pleasure. I am so happy with this company. Mark Stucker
2018 smart ForTwo Electric Drive Passion Review
Fits in my fifth wheel
by Capt Biggles from Corpus Christi
November 30, 2018
5
Bought the car because it fits in my RV. Its a cabriolet so tooling around with the top down electrically fun. High price but offset with $7500 credit from the government. Mercedes quality.
Cons: More range....does not have enough range to make it to the dealer without trailering.
I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.
2016 smart ForTwo Electric Drive Passion Review
Complete Masterpeice
by Shaq from New York NY
October 9, 2015
5
I really have to hand it to the designer of this legendary masterpiece, my legs have been paralyzed after being crammed into this jumbo sized box. I carried my pet elephant in the roomy trunk with surround sound in only the finest leather, this vehicle is also extremely worth its minor cost, with 122 miles per gallon I could race my friend in his challenger and might not make it to the goal first, but I could last longer< and that's what counts. ;)
Hi my name is Nikki I was at Off Lease Only Yesterday And I purchased my Nissan Altima 2017car.my salesperson person was Matt. He's a very nice guy very ambitious. I was between Toyota Camry or Nissan Altima car. the minute I saw Nissan Altima I was in love instantly I said sign me up the good thing that I love about Matt is the fact that he's not only a salesperson he's there to help me with what I want I went to a lot of dealership and all they care about was making the sale and pushing things on me😡 even though I didn't really like those car, but when I went to Off Lease Only I did not have that feelings he listen to my needs he listen to my concern he know I was in a budget and I wasn't planning on going over my budget and a next good thing he said to me was if you're going to get the car you have to make sure you're really like the car because you're going to be making payment for the next five to six years and when you're making that payment you have to feel good in yourself that you made the right decision don't get the car to please me get a car to please yourself because at the end of the day I want you to be happy I want you to be satisfied with the decision you make and he was right 😘. Because most sales person only care about making a sale he did not push anything on me or force me to get something that he know I wasn't comfortable with. That was very nice very, very respectful I love that I feel very happy with the decision I make I love my car and I'm going to be happy making the payment for the next 6 years because guess what it's in my budget and it was exactly what I was looking for thank you Matt for helping me make the right decision all the best. And also the finance person Robert was also great he told me about the benefit of having gap insurance and also buying additional warranty and I was pleased.
This dealership is family oriented, pleasant and everyone that works there is nice. I looked at several vehicles that were in excellent condition. The pricing I found to be awesome, competitively speaking. Patrick, John and Laura made this an easy decision. Great job you all!!!
2015 smart ForTwo Electric Drive passion Review
Used electric smarts are a great buy.
by doug from Nantucket MA
April 29, 2019
4
Second generation electric smarts are slower & smaller than the latest version. The ones coming off a 3 year lease are dirt cheep to buy & run. Mileage on them generally is low, because they are typically used as a second car. For around town, grabbing a few sacks of groceries what could be better? The utilitarian ability of the little car is really surprising. The front passenger seat folds almost flat, allowing space for long stuff. It is quick enough off the line and even has a little glass roof that allows you get some sun while you are zipping around town. I average 90 miles on a charge and just plug it into the 110 volt outlet in my garage. For the cost of a 5 year old crappy Yaris, you can have a 3 year old smart EV and reduce your carbon footprint.
I am not really sure where to begin but I wanted to share my experience with other consumers so they know what to expect when purchasing a vehicle from Universal Auto Group. I guess I’ll start with how I came to know them. I was in the market for a Japanese built luxury vehicle and used multiple websites to look at dealer reviews first. As a member of USAA, I used their car buying service to accomplish this and narrowed down over 100 dealerships to 4 that I felt would be honest and treat me respectfully. As I did so, I noticed Universal Auto Group had 5 stars on every site I looked at and no negative reviews. At first, I was skeptical and thought they could not be from actual customers but after submitting an inquiry on a Mercedes, I realized that everything that was written about them was true. Aside from receiving a prompt response stating that they would honor the USAA pricing, they also offered to assist me with selecting a vehicle to fit my needs. As I stated, I was in the market for a Japanese luxury vehicle but one visit to their showroom convinced me that I needed to consider a Mercedes. All of their vehicles are pre-owned and some have a history of being involved in an incident but these are also priced accordingly. After test driving the vehicle I was most interested in, I left their showroom without because I wanted to do some independent research and ensure I was getting the very best deal for the money I was spending. That night, I located another Mercedes from another dealership and decided to evaluate their vehicle as well. It came from a Mercedes dealership but was not nearly as nice as the one at Universal Auto Group. Although it was the same model, it lacked package 1 and package 2 and was priced higher than the vehicle I drove. I was offered to take the vehicle for the day and did so. It rode differently in that the person that leased it did not take very good care of it. The vehicles at Universal Auto Group became the standard by which I measured all other vehicles against. I would evaluate if they were as good for the money I was spending. Finally, I decided to purchase the vehicle from UAG and contacted them to let them know.
The entire staff at UAG is the absolute best and I am fortunate to have interacted with all of them. The father, Abby Sarraf, and son, Sean Sarraf, are true gentlemen in every sense of the word. They made sure that I did not feel pressured and let the cars sell themselves. On my test drive, every option was explained to me and even after I purchased the vehicle, Sean spent time explaining everything to my wife. This was the best car buying experience I have ever had and I can’t thank Sean enough for making it this way. He even offered to provide contacts for regular maintenance, repairs, parts, etc… at a discounted price because he felt it was an important part of establishing a customer relationship beyond the purchase.
I would not only recommend them but would suggest that everyone that is in the market for a vehicle should visit them whether they are considering a Mercedes or not. Although they go above what is necessary to sell a vehicle, I truly appreciate the manner in which they treated us and it felt awesome to thank them by purchasing a car from them.
I've really been looking for a reasonable, attractive,working car. This dealer is top notch. Emailed company and Sean answered all my questions, and offered information that helped my decision making process. The website is great. Vehicles pictured perfectly. Glad I found online, and will keep checking the new inventory that they post.
We')re really happy with the service Christian gave us. He was clear with the information and very helpful. We will defenitley recomend this dealer to my family and friends.
2016 smart ForTwo Electric Drive passion Review
Fun car
by Zole from Baltimore
February 24, 2018
5
This car suits my needs perfectly. It has more room than you imagine.
It has plenty of pep. Easy to park and best of all, no gas!
I’m very happy with my purchase. At first I was skeptical because it is my first time buying a used car but my sales rep helped me through and made sure I was more then satisfied. I bought a 2013 vehicle. Yes, it has some wear but the car was in great shape and they even worked with me when I asked to have the car serviced before I took it. Thank you!
2018 smart ForTwo Electric Drive Passion Review
Niche car that's what I needed
April 27, 2018
4
This is my 4th Electric Car. It has limitations (no fast charging), but it also is fun to drive and has a lot of storage places inside...seriously.
I used to have a LEAF and still have a BMW I3, Tesla Model X and this in the garage. The ED is my go to for quick around town drives. Yes it takes 3 hours to charge if empty...but I knew that going in...and have never come home empty in any of the EVs.
Excellent experience and, upgrade of entire facility since I purchased my 2006 E350 was nothing short of amazing! Even recent service from time I pulled in on Saturday 2 June early morning to the (almost) excellent car wash (found 2 beads of water running down drivers door, LOL), everything was perfect! Nicely done folks, nicely done. Scott did a great job of follow through & speed of entire crew was amazing. Have never seen anything operate so well. Even car wash was quick & well done. Sales experience with Joseph & Financial with Victor; top notch. No hard sell on upgrades, warranty, wheel-insurance ans such. Overall a 10.0!
2017 smart ForTwo Electric Drive Prime Review
Would like to test drive on freeway not parking lo
August 1, 2018
5
Love the stop on a dime ability. Safety is the best car tested, it bounces off other car's and wall! Be sure to wear seat belts. I'm concerned if when I get into the car will it have enough battery power? Price right with low mileage. I dropped my insurance coverage since my head gasket blew which most dealerships will not let me take car on freeway and tole way. Is this an excuse not to let me drive it on freeway since I have perfect driving record? Where can I take this car on a test drive with perfect driving record TX Driver license?
Coming to Benzel Busch for service is equivalent to service at a 5 star hotel. Everyone is attentive to your needs. The waiting area is very comfortable. So much so that I actually don???t mind waiting while my car is being serviced. There is a nice offering of complimentary coffee, tea, and snacks. Their loaner cars are great. I only wish they had more Smarts available as a loaner (especially electric ones). However, I???m not really complaining since I was supplied a very posh 2018 GLE 350. My complaint was when I had to give it up to get back my car! The only real complaint, if any, is that I wish the service pricing was more competitive with small business mechanics. I will continue patronizing this great place in the future.
I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I didn't feel pushed at all I haven't bought a car yet but I will be returning there
I called MBZ Pleasanton talked to Scott in sales. He got the info I needed in minuets. We were able to strike a great deal and got the car. I recommend working with scott in sales he went above and beyond.
My only complaint was the finance side of the deal. Finance had something on my credit that was not mine and even the bank that showed up on my Credit confirmed it was not mine in any way. The finance guy did not care and just said too bad... they still got me an ok rate. I give 5 stars to scott (sales) and Andy (Mrg) but 3 stars to finance. Scott and Andy threw in a year of the difference in payment and took it off the price. Great sales and service!!!
I defiantly recommend this dealer and will buy another MBZ from Scott in sales again.
I walked in without an appointment hoping to be helped with honesty. I ran into Jeff who I later find out has only been there for 2 days, but I felt like he was there forever. Jeff was very informative and helpful and caring. We found a car in a matter of 5 minutes. I was able to test drive it and after a long day, because I wanted to make sure everything was just right, I drove home in my new 2011 Nissan Juke. Everything was done, down to the financing, to the registration, and I didn't have to move or lift a finger, except to sign of course LOL. I would recommend everyone there, especially Jeff, as they were all very nice and helpful. Thank you so much and I can't wait to start driving my new car after the snowstorm. 🙂 I look forward to doing business with you in the future. I'm not sure if Jeff's last name and I don't believe he's listed below but I want to make sure he is recognized for doing a great job and making a sale to someone who is very skeptical.
I dread car shopping! Seriously. It took me 6 weeks to find my last car. This time, my husband looked online, found the make and model we wanted at Modern Auto. This car was IMMACULATE. I have never seen an 8 year old car so well detailed. And no matter how far and wide we looked, we could not find another Toyota Corolla in such good shape for the same price. Max was the first salesman we met. He's polite, no pressure, & I was surprised to find out he's 17! I wanted to do the usual "bullhorn" haggling approach. (I'm Mexican. We love to haggle.) But Max is pretty chill. The next day I tried it again on Joe. But honestly, there wasn't a need. Joe brought the car to our house, explained everything in detail, & both my husband and I realized that we were getting a great car and a great deal. Joe even took our car as a trade in. And drove it back to the lot. We never had to leave our house. This place has really, really nice used cars. And is actually a nice experience. The owner and his family value integrity, ownership, & service. I would check this place out first.
Mercedes-Benz of San Francisco / Smart Center San Francisco Review
AMAZING service
by GEE from Tibuon
December 3, 2018
3.7 (14 reviews)
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
2017 smart ForTwo Electric Drive Passion Review
Love it!
by BonL from Pasadena, CA
April 18, 2018
5
Awesome! This car is much bigger and more powerful than it looks from the outside. The convertible is so much fun to drive. I have the electric, and the charge lasts for a long time. I have cut my expenses so much. No
More gasoline!
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