Dealership will bend over backwards to please their customer
December 29, 2017
I drove 400 miles to buy my 2006 Toyota 4Runner limited. I traded in my car in the process. The Toyota is eight years old with 65,000 miles, and I did not opt to buy an extended warranty guy. Drove the car home and The next day the engine light, traction control and vehicle stability control lights went on. Also, the center differential lock would not engage. I texted Mitch Tandeske,the salesman, and he instantly texted me and told me not to worry, we will take care of you. I took my Toyota to the Toyota dealership for a diagnosis and the total repair estimate was $4700.I contacted Bob went worth Chevrolet and spoke to Mitch again and he gave me a few options. They still had my trade-in car, so if I wanted they would be more than happy to drive 400 miles, drop it off, pick up the 4Runner, write me a check for the difference and call it good. Or, they would drive a loaner car 400 miles, pick up the 4Runner and take it back to Portland, fix it, and return it to me.I opted for the latter, so now I have a brand-new 2015 Subaru Forrester Limited in my driveway. Yes, this is my loaner car. Talk about unbelievably good customer service. I am a real customer, have no affiliations with this dealership. They now have a customer for life!! Thank you Wentworth Chevrolet!