Went for a 30 minute oil change. The person who checked the car in gave me a tan ticket and said I was all set. I walked through the door and looked left and right and the girl behind the counter said the waiting room is to the right. I go and get comfortable and an hour goes by and I’m thinking it’s unusual for an oil change to take this long. After 1 1/2 hours I go to the desk and ask why it’s taking so long and the young man tells me my car is not in the computer. He told me I was supposed to check in at the desk. Well, the person who checked my car in did not tell me that. He told me I was all set!!! I was very upset. The young man behind the counter was so patient as I was not. He wanted to reschedule and I couldn’t as I was leaving the country on Monday. His next solution was to give me a rental so I could do my errands and they would get to my car after the tech got back from lunch LOL. I was ok with that. So 2 hours after arriving,I had a car, not mine, and set off to do my errands. It was about 1 1/2 hours after that when I got called my car was ready. While the screw up was up front, the service I received after the error was discovered was top notch. The young man taking care of the situation was as calm as a cucumber and I was not. He was awesome and should be congratulated for making a messed up situation work. This was the first messed up appointment I’ve every had at a Subaru dealer so overall you do do a great job!
I've been going to Van Bortel Subaru for nine years and they've taken great care of my Forester. I've never bought the same car or from the same dealer before, but this place is making me reconsider that.
I bought my first Subaru at Van Bortel in 1998 and had it serviced there regularly. Except for some growing pains early on (minor issues such as long waits for appointments and for paperwork after repairs were completed) when it because the largest Subaru dealer in the U.S., service has always been both competent and efficient . I have never had to take anything back. The buying experience in 1998 was excellent as well. When I bought my second Subaru, VanBortel did not have the car I wanted in stock and it would have taken too long to order one, so I bought from another dealer who had the exact model I wanted just come off the truck. I felt guilty about this, but I still brought the car to Van Bortel for nearly all of its service. (Service at the other dealer under warranty had proven to be disappointing.) More recently, I began a long process of looking for a new car. I typically keep a car for 9 - 10 years and so I spend a great deal of time on research before buying. I worked with Vince Bovenzi who spent all of the time I needed helping me to evaluate the choices and allowing me unlimited time to drive the cars. I have not bought yet, but I plan to do so soon.
I'm on the road endlessly every day around New York state, driving any and every brand of rental car brands every day. When my turn signal bulb went out mid road trip, I stopped by here and even on a Ford, the Van Bortel Subaru team was able to fix it in minutes with a smile. Truly awesome walk in "can you help me and fix it?" visit, solved and back on the road in no time. Nothing they won't do for you...is so true. Thank you!
I recently had the regular service on both our 9th and 7th Subaru's done at Van Bortel, the latter needing out of warranty work. I was completely satisfied, as usual with their promptness and courtesy, and found the charges quite comparable to independent garages. And they cheerfully applied all of the applicable coupons and discounts. I have purchased all but one of our Subarus from Van Bortel, and recommend them without reservation.
Welcoming and always willing to help. When other dealers couldn't get me the new Impreza, Van Bortel got it for me the next day. I continue to go there for service, even though it's quite a distance from my house. They've been great with regular maintenance and the times I've needed urgent attention to my car.
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