Wonderful dealership, great sales team!
November 5, 2018
Have been considering a Subaru Forester for some time and finally got down to business last week. We had visited another Subaru dealer closer to home, but our salesperson was absent at the time we visited, and the person who helped us there for a test drive, while very pleasant, did not demonstrate the features of the car. So we headed to the next closest, Gateway Subaru, just north of Salisbury MD, in DelMar. On arrival it was refreshing to be able to browse the selection without being descended upon by a phalanx of hungry salespeople! Once we had determined that there was a vehicle we liked, we went into the sales room, where we were welcomed by Kevin Miller. kEvin got some keys and we did a short test drive around the parking lot. (Having already had a road test at ten first dealership) Kevin was friendly, personable, and professional and very capably demonstrated the features of the car we had chosen. His scope of knowledge of the equipment, options, and warranty was encyclopedic! I was trying to play it cool, but my husband had some random outburst during the test drive....."I LOVE THIS CAR!!!!". Having laid our cards on the table in this fashion we decided to go inside with Kevin and work on price, which was accomplished quickly and painlessly, and was drama free, for a blessed change! We elected to take delivery a day or so later, and everything was in order when we arrived. I cannot overstate the friendliness of everyone we were introduced to and the overall relaxed feel inside the dealership. The showroom is very pleasant, and it's probably the most attractive car dealership I've ever been in. I have to confess I knew it was a nice place, having purchase a Saturn here many years ago. It has a nice kind of "Starbucks" feel to it. I have to mention one more time how the entire staff at Gateway is so welcoming and friendly. We met Steve Wergin, Wendy Shiavine, Renee, Brian, Kris.....everyone treated us like family. Kevin was outstanding as he shepherded us through the delivery and financing phases, and went over the car with a fine toothed comb. I had emailed Kevin at 6AM on delivery day to see if it was possible to have a hitch put on the car as a surprise for my husband, and he took care of it right away so it was there when we went out to see it. I really appreciated the extra effort he went through for that. All in all, we have probably purchase 10 new vehicles in our married life, and I've got to say this was the nicest sales experience we have ever had. Kudos to you, Gateway Subaru!