Just outstanding experience
December 3, 2018
I hate writing reviews, I never do them but I absolutely feel compelled to write one for Subaru in grapevine. Firstly our salesperson Bill Klozik. Ask for him, use him and you will not be disappointed. He is so friendly, fun and is NO PRESSURE. I can't stand getting swarmed by drooling sales people before you even get out of your car. Bill was the complete opposite of this. Before we bought our Outback we visited, drove and talked to Bill no less then 4 times and each time he never made us feel rushed or ever appeared annoyed. When you walk in the door there are people with dogs walking around, a smiling friendly receptionist and a general feeling of relaxed fun. 100% opposite of most dealerships. Next was the sales manager Steven Johnston (sp?). I drive a hard bargain when I buy cars and he was very patient and willing to work with us to get to the price point we needed to be at. Big thumbs up for him. Lastly was Freddie in finance. Do you ever get to finance and get hammered to buy stuff you don't want or need by a stressed out guy that smells like cigarettes and $2 cologne? Freddie is the opposite of that. He was smart, quick, no pressure and even worked with me to buy the extended warranty for a good price that I wanted. As he said, we could of sat in his office and talked all night. Such a cool guy. Lastly, they have a beautiful dealership with a nice snack area, super nice service area, free car washes etc etc etc. To the owner of Subaru Grapevine. Sir, you are doing something right. Please keep this fun relaxed low pressure vibe and you will become the premier Subaru dealer in Texas. Thank you for giving us one of the best buying experiences we have had in 25 years.