My Honest Feedback:" 5 STARS"!!!!!! Susan A.
December 3, 2018
This is my first Subaru...... and it has been nearly 10 years since I bought a car! I wasn't looking forward to car shopping again......But, a friend just bought an Outback from World Subaru and told me of the great experience they had there.! I researched the Subaru and found out what a great reputation (and following!) it had! (But...I still wasn't sure.... ) I was lucky enough to have Steve Stigliano approach my husband and I as we looked through the lot. Steve provided me with his card + cell number, but never was pushy;never pressured me: he was very easy to talk to;explained the different models; and let me test drive as many vehicles as I wanted. As we sat by his desk, the deal was made effortlessly! And Steve handled the paperwork quickly yet efficiently! If you are looking for a salesman who has these qualities, well then Steve's your guy! 5 STARS FOR STEVE STIGLIANO!!!!! Next, we went to see the Financial Mgr. Kristen Inaugurato. Well, another pleasant experience! She was not pushy, extremely efficient and friendly. She explained the service contract we bought and answered all our questions quickly! 5 STARS FOR KRISTEN INAUGURATO!!!!! It's not over yet....Then we went to see Customer Care Representative Tara Mullins! Did you ever want someone to talk to you about the car you just bought? .....and explain to you all the features your new car has? Well Tara took me out to my new car and sat inside with me... explaining everything! (Such patience!) (Time was not an issue) She set up my Bluetooth, explained the many features my new car had and had me demonstrate to make sure I "got it"! Now it had been a while since I bought a car, but no one ever gave me that support! In the past, it had been "Here's the keys....Good Luck to You!"(I am dating myself because we don't even use "keys" anymore!) Tara handed me her card and yes...I have called her cell for additional info! Again, she was pleasant, knowledgeable and still encouraged me to call back with any questions! 5 STARS FOR TARA MULLINS!!!!! Lastly, I had stopped by World Subaru for paperwork and needed to ask another question about my new car. Nicole Sciamarelli eagerly went out to my car with me and programmed in the information I wanted. Again, she encouraged me to reach out to them with any questions. 5 STARS FOR NICOLE SCIAMARELLI!!!!! In closing, to sum it up: World Subaru made my buying experience pleasant and I got the car I wanted for price I was willing to spend. But it was the employees like Steve,Kristen, Tara and Nicole who really "sealed the deal"! World Subaru should be proud they have employees that are so caring,professional and dedicated! They are the reason I would come back!........Thank You All!