Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
by PRT from Tucson, AZ
January 24, 2019
I did extensive research on mid-size SUVs. I hadn't really considered the Ascent until I checked Consumer Reports. I figured I would give it a test drive. That was the deciding factor. I haven't regretted the purchase. It is a comfortable, nimble and reliable vehicle. I could add several more positive adjectives but you get the idea.
It was a pleasure to work with the people at AutoNation Subaru Scottsdale.
Great car but user controls are a mess
by NotASubaruFan from Wilkesboro, NC
December 28, 2018
The car looks good, drives great and performance is acceptable. The car is comfortable and quiet and both the interior and exterior are attractive. We don't know anything about reliability yet as the car is very new. Unfortunately it seems to have been designed by folks who are so smart they can make all our decisions for us. As a result, the user controls and the display interface are a total mess. That's why I downgraded the 'Interior Design' category.
great family Thank you all for your help during my stressful experience I went through. Losing my charger was with great sorrow. everyone helped me try to get it back.
thanks to my former family we lost it. Everyone at Lithia Thank you.
Took my 2017 Subaru in to get air conditioning looked at, they fixed it quick. It runs perfectly now. And was still under warranty! I was in and out in no time! Thanks for the great service!
Owned since September 2018
by Knice85 from Virginia Beach, VA
December 25, 2018
First and foremost I would not classify myself as a Subaru owner for life. The 2019 Ascent is the second Subaru I’ve owned. I formulated most of my opinions about Subaru from the 2014 Legacy I own (and still drive daily).
First of all this thing is massive. If you’re buying or considering buying the Ascent because of its fuel economy I would think twice. I definitely did not buy the Ascent for its mpg capability. Power and drive: This thing is fast, and feels fast. When you stomp the pedal it has tons of power thanks to that turbocharger under the hood. That’s great but just remember you’re getting 5mpg with the pedal mashed to the floor. At crushing speeds (65-75) driving flat and inclines I averaged 24 mpg on. 700 mile road trip. When I needed power it was there and when I needed fuel economy it was there also. The AWD system is on all the time and in the rain and snow I literally do not wonder if I’ll need to slow down but rather you need to figure out how to get through traffic.
Technology: I opted for the limited trim with the technology package. The panoramic sunroof is beautiful and has worked as advertised. My ONLY complaint is that the sound system is lacking. The Harmon kardon sound system is basic at best in this thing. The sound system in my 2014 premium model Legacy sounds amazing compared to this thing. The touchscreen is responsive however, and the apple car play features are extremely convenient.
Safety: the Eyesoght system is cool. I had never owned a car with it before so of course I have a few things I don’t like about it. What I do like about it is it’s safe. If the eyesight system thinks you are in danger it will slow you down and most of the time do it faster than you. My wife and kids are in this car everyday and I am comfortable knowing that eyesight has their back. Now on to the things I personally don’t like about eyesight. Adaptive cruise control. It would be nice if you could turn Eyesight off...and just cruise. It is a minor nuisance BUT you must know....without eyesight...you have no cruise control. When it’s raining and you are on a road trip with cruise control set, of eyesight trips off your car will slam forward and you will get freaked out as to “why is my car slowing down”. It would be REALLY convenient if Subaru had an option to just let the car cruise...without the adaptive cruise control feature, just like my 2014 Legacy.
Comfort and convenience: 19 cup Holders is not that big of a deal to me but it’s nice having cup holders for my kids. THEY think it’s cool and it’s one less thing to fight about on a road trip. The seats are extremely comfortable over long distances and the real win is the amount of USB ports located throughout the car.
Last and most important....space. If you’re think about this car for the cargo space you will not be disappointed. It’s huge...and there is a ton of room. This is the first road trip where everyone got to bring their suitcase and I never had to say “we don’t ha e room for that”.
To sum up this review, I would recommend the Ascent to someone who is a former Subaru owner who appreciates the AWD system and safety features that it has at its disposal. If you are looking for super awesome mpg and minimal cup holders you should look elsewhere. You will be hard pressed to find the used Subaru that you are looking for because people don’t get rid of them.
Yes I went and tried out a vehicle on Friday and I have challenged credit and they were working on getting me financed and they said they needed to get it financed on a Saturday and he would call me but I never heard anything back from them so I was very disappointed and then lack of response I feel like they should have followed up with their customer either way it went
I arranged the deal for my 2018 Forester on-line as I live 7 hours away in West Virginia. I first found the vehicle I wanted and was then swept away by the ease with which the deal was made...and it was a GREAT deal or I wouldn't have traveled 7 hours and paid for a motel and rental car to take ownership. My salesperson, David Saint, did everything I would try to do for my customers if I had his job. The general manager introduced himself to me and asked if there was anything he could do; he also gave me a dealership gift. My experiences at other dealerships have not been this pleasant. I was made to feel that I am more important than my money and I like that very much.
Love the Ascent
by MRC12 from Setauket, NY
January 10, 2019
We are about 2 months into our Ascent ownership and it’s one of the best vehicles we’ve ever owned. We compared it to the Toyota Highlander, Acura RDX, Lexus RX and Infiniti QX50 and 60 and nothing else compared. The Ascent had so many more features for the money, rode better and had all of the latest tech. Super comfortable seats and a smooth ride is what we enjoy most. Highlander is ancient next to the Ascent, Acura had a terrible ride and the Lexus and Infiniti’s lacked basic things like Apple CarPlay and were so over priced when adding features. It’s not the flashiest suv on the road but it’s the best all around SUV out there for the price.
by Katy Robbart . Owner of Fast Taxi and quick cab from North Conway New Hampshire 03860
March 28, 2018
5 (59 reviews)
I cannot say enough to recommend Subaru's in general and Mark in service in particular. It is so nice when they take care of the product even when they don't have to. Being well beyond the warranty, Mark the service manager took it upon himself to go above and beyond to make sure we are happy customers and he hit the mark. I will not hesitate to buy more Subaru from this particular dealer
Best SUV I’ve ever owned
by AF Vet from Orlando
January 4, 2019
Rides and drives like a Luxury Sports Car. Safest car I’ve ever been in. Best car for the money and an absolute joy to drive
I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
Perfect car for my family
by Glenn from San Antonio, TX
December 23, 2018
I own the premium trim and I love how the car runs. It drives very smooth and I feel safe with all the safety features.
I sold my car to Payless Cars. Best experience I’ve ever had with a dealership. They gave me a fair price for my car without the back and forth drama of manager and sales person trying to get the price as low as possible So I’m very pleased. Plus they were super nice. Thank you again Naseer for your courtesy.
Excellent. Wonder car to drive. Particularly like the safety features.
Our 3rd Subaru
by Greg C from Janesville, Wi
January 13, 2019
We've had 2 Subaru Foresters previously and had no problems what so ever. Buying an Ascent was not a hard decision. We wanted more room and comfort so we bought the Limited model. 4 months and aprox 7500 miles, both city and highway miles with no problems at all. Excellent vehicle
I was taken care of with out an appt. Friendly, fast & efficient service. I have always received courteous service and attitude from all of Lokeys associates. Including all their departments ... sales, service repairs and phone operators.
I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
I have only talked with this dealership on the phone. I found them to be very professional and answered my questions. They followed up with the email with further questions and we’re very helpful.
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