Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Promised a lot of perks when I bought the car, such as free starlink for a year and free door dent/ding repair for a year. The salesperson didn't give me the codes for starlink for about a month. Now that I'm trying to arrange the free dent repair, I'm getting the runaround, asking for warranty information (which I was never given or told about) and having to call multiple people, none of whom are available. Huge hassle.
by Proud owner of a 2001 and 2008 Volvos from Georgetown, Texas
August 23, 2017
The Volvo Service rep Joe Counce always listens carefully to what is going on with my car and guides me to understand what needs to be done and why. When the service is complete he takes great care in making sure that I am satisfied. Joe often makes suggestions of things that I should consider doing and when the best time for a particular service should take place. Joe is very knowledgeable, professional and a great guy to work with!
I have been coming to Volvo of Georgetown for 11 years. I just purchased my third Volvo, and Truly believe in Volvo for Life. The sales staff are all very courteous and respectful to customers. Service at this facility is also very prompt and always provides a vehicle to use while ours is being serviced. This facility generously provides beverages and snacks for short waiting periods. It feels comfortable to explore the new vehicles with no pressure from sales people. This is a customer friendly place to shop for a new vehicle.
Inelda Bastillo and Steven Garza were top-notch. We drove up from Austin and would do so again. This was our best car buying experience ever (we are in our late-40s). There were no hidden fees and no hard-sells.
Weird honking noise when I turned to the left and my instrument lights kept coming on. Susan talked me through all of the recommended work and was very helpful.
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