Spencer is amazing to work with. We bought a vehicle from Dollar but had to primarily work over email and phone because we are out of state. Spencer worked with our bank, worked with us, and by the time we arrived all that was left was a test drive...Which was flawless. Super nice guy, very clear with everything, but worked hard to make sure we were taken care of.
by Eastside Subaru in Kirkland WA from Kirkland, WA
November 0, 2018
I had a failed clutch at 5000 miles on my 2018 WRX and it was replaced full warranty. I really appreciated the fact that I was supplied with a rental for the two days and was given 5 star treatment - Eastside Subaru in Kirkland WA always comes thru for me - their Service and Sales is top notch!. Being a woman driver and having a failed clutch at first brought question I think which is very reasonable having a clutch go out at 5,000 miles on a WRX but really all I got was a casual "so, is this your first stick" ? I answered no and said it was at least my 7th stick since 1981, including a 2002 Boxster, so I knew it wasn't driver error! Also from the beginning my clutch was very stiff so there may have been friction? When I got it back, it is feather light and amazing! OMG it is like a true race car! I love my WRX and Eastside Subaru!
Checking your car in for repairs is rushed. I asked to see what the multi point inspection included. The guy said, they didn't having anything written down that he could show me. However, upon check out I was given a multi point inspection form. You are insulted personally if you have an accent or ask questions. I have owned a mini cooper, a kia and a honda I was never treated this bad at any of those dealerships. Regret having purchased my Forster in Kirkland which is a 45 minute drive from home.
the only negative we had was w/ the financial person trying to sell us another $12,000 worth of ? products. REally? why would we just spend $28,000 (paid cash) and want or need to spend another 12 on 'what if's". Almost walked away from the deal. but, the gentleman we dealt with for our purchase was Very good! Esiah i think his name was. We love our new car (previous owners of Suburu's.)
I had a really great experience buying my new Subaru from Eastside Subaru! I don't do this often, and I can say that I typically hate buying cars. I was expecting the old run around, back and forth, and to my pleasant surprise everyone was very helpful, informative and straightforward. So much better than the last time I was in a car dealership!
This is the second new Subaru I have purchased from Peninsula Subaru. The experience here both times has been quick and non pressure. Andrew was great about getting back to me in a timely manner and helping me find the exact car I was looking for with no pressure. When the car I wanted wasn't going to be in for a week and I had sold my car, he got me a loaner for the interim. When I didn't have time to come down and pick up my car when it arrived, he drove it to my workplace 20 minutes away at my lunch time. If I ever need to purchase a new car again, I will come back to Peninsula Subaru. They truly want to keep business local and work hard at keeping their customers and giving them the best deal in the area. Tory, who answers phones and greet you at the main desk, has tons of energy, is super friendly and spunky, and is a great asset to the dealership. She is an amazing person to begin your experience at Peninsula Subaru.
Andrew was pleasant, and actually felt like he cared about what we wanted to purchase, he was not pushy at all. The vehicle we choose was detailed nicely. And I was also impressed that We received all service records tha were performed on the vehicle when it arrived at the dealership.
We live in Burien, so this was not the closest Subaru dealership, but we liked it a lot better than the one in Renton. I hate shopping for and buying cars, but I felt that Carter made it as painless as possible. We worked with Bryan Deando, who was wonderful. We ended up with a certified preowned Impreza, which I'm very happy with. Everyone was very friendly, it seemed very low pressure, and Bryan was very well-informed. We would definitely recommend this to anyone looking for a Subbie!
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