This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
I called in on Wednesday morning and Ken answered the call. He was able to keep up with my questions and what I wanted in my car. I also let him know my mother bought her Civic here back in 2012 so if they???re as good to me as they are to her, they have a customer for life. Needless to say Ken was absolutely amazing. He answered every single question my boyfriend and I had and wasn???t pushy at all. He worked with us on the trade value of my 2013 Soul and I left with a gorgeous brand new 2018 Civic Thursday night. Ken stayed well after hours to explain everything the car can do and I can tell everyone for a fact that most sales people won???t do that.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
I had such a Great experience at Subaru of Plano. This is the first time visiting a Subaru dealer in TX. I had an airbag recall on my 2006 Subaru Outback and Kyle Reynolds (service advisor) took absolutely the best care of my wagon. He was very experienced and patient. After the airbag replacement, I complained of the dash being little bad due to the above repair. Kyle went out and beyond and was happy to take care of it, replaced with a new Dash free of charge.
I have been to other Subaru service centers, but never got such a royal treatment. Thank you Kyle and Subaru of Plano for being so AWESOME!! I highly recommend Kyle Reynolds and Subaru of Plano for their service.
I have purchased 3 new Outback vehicles from Subaru of Plano. My next vehicle will without doubt be a Subaru and likely another Outback. My reason for another Outback is simple. I have complete confidence in the car and enjoy driving a vehicle I know I can rely on. Oh yes I am sure my next purchase will again be from this dealership. All my experieces here have been positive. In particular I must underline the service department that is so very well managed by a gentleman who while being customer oriented keeps the long term interests of the dealership in mind. That is in my best interest as I know Subaru of Plano will be with us for a very long time. Please note my lack of comments on repairs. My 3 Subaru's have always been serviced here but no repairs have been required.
Went in during the "hail sale" and picked up a 17' Crosstrek. Immediately greated, held the door opened for us and gave us something to drink. Facility was clean and comfortable, everyone was kind and respectful of our time. Would definitely do business with them again!
Bernard was outstanding!!! Great experience with him on the negotiation process. I researched 5 different dealerships and had 3 separate quotes. Bernard exceeded my expectations!!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.