RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
If you want to be treated as a customer should, by true professionals, this is the place.
I have purchased seven new cars over the course of 30 years and this is the buying experience I will clearly remember most - for all the right reasons. My Sales Professional Dan Carne was not only a pleasure to deal with, but knew more about the vehicle performance, reliability and features than any I have encountered. No hard sales pitches, just information for respectful decision making.
AutoNation Subaru West has earned itself a loyal customer, and desevedly so. You will not be disappointed with this dealership.
We worked with Ryan Andersen and had an awesome experience. My girlfriend is a first time buyer and Ryan was very diligent throughout the experience. He ensured we remained within budget and had the insurance we needed to drive off the lot.
This was my first car buying experience and at first the car I wanted seemed out of my reach, but Ryan worked hard to get my price within budget. During the test drive he made me feel very comfortable and full informed me of everything I would need. Very satisfied.
Mike went out of his way to get the best price I. My new 350 rx and had tremendous knowledge of all the features of the car which he took the time to explain to me in excellent detail. Super friendly place, no pressure great overall experience. Will be back for our next new car !! Thanks.
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
I have had not one but two incredible experiences with the sales team at Emich, namely Dieter, the sales person I have worked with both times. Dieter is fair, honest, upfront and responsive. He doesn't just care about the sale, he cares about getting you in the right car and the right loan situation. I am so appreciative to have a team I can forever trust with my car needs. Thank you Dieter, Mateo, Ashley and Fred for all of your help! Your integrity and service levels are very much appreciated!
I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.
Every time we went there we felt that Lars was there to help us. He is knowledgeable and was willing to work with us until we fully understood and felt comfortable with our transaction. There was never any pressure or slant towards a specific offer. He continues to help after delivery.
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
We visited many different car brand dealerships and looked at many models, needing a new SUV for mountain and local travel. After our search and owning many different SUVs the Subaru Outback 3.6R Ltd proved to be the safest, reliable, best, and economical vehicle for us. FlatIrons Subaru made it happen with Lars' help and persistence in getting the exact vehicle we wanted at a fair price. Lars was a delight to work with, answering all our questions (many emails and text, being patient with us throughout) and very knowledgeable about the Outback (educating us about the many features), while enjoying a salesman's humor (not the usual case when purchasing a new vehicle). Thank you Lars. So far we have been very satisfied with the service department after installing a few extra features we wanted. Our first trip up to the mountains with the 3.6R Ltd proved to be good being this Thanksgiving weekend when the mountains received a significant amount of snow fall.
i do not know or care to learn about cars. Therefore, I go to McCaddons. Jon Berry has been pro-active in caring for my car, with full knowledge that I do not know abut cars. He makes recommendations in a language I can understand and then does the needed work. Better yet he does not recommend unneeded work. I will continue to trust the personnel and service.
WE WERE IN THE MARKET FOR A USED CAR, WE WERE NOT SURE WHAT TYPE OF VEHICLE WE WANTED TO PURCHASE BUT RYAN A. MET US IN THE LOT AND ASKED LOTS OF QUESTIONS TO DETERMINE WHAT TYPE OF VEHICLE TO CONSIDER. HE TOOK US FOR A TEST DRIVE IN THE SUBARU OUTBACK AND FORESTER AND HE WAS AMAZING. HE EXPLAINED THE SPECIAL FEATURES THAT COMES WITH THE VEHICLES AND ACTUALLY DURING THE TEST DRIVING SHOWED EXACTLY HOW THEY WORKED. NOT BEING A FORMER SUBARU OWNER THIS WAS EXCELLENT AND BY HIM DOING THIS HE PRETTY MUCH SOLD US ON THE VEHICLE. BUT WE ARE NOT IMPULSE BUYERS AND HAD TO GO HOME AND THINK ABOUT IT SO WE SET UP AN APPOINTMENT TO RETURN TO THE DEALER. WE WORKED WITH ALLEN S. HE TOOK US ON A FEW MORE TEST DRIVES UNTIL WE FOUND EXACTLY WHAT WE WERE LOOKING FOR. ALLEN WENT THROUGH THE SALES PORTION AND EXPLAINED EVERYTHING TO US IN DETAIL. WHEN ALL WAS SAID AND DONE ALLEN WENT OUT AND HELPED US TRANSFER OUR BELONGINGS FROM ONE CAR TO ANOTHER AND WALKED US THROUGH THE FEATURES AGAIN TO MAKE SURE WE HAD IT DOWN AND HELPED US SET UP SOME FEATURES WITH OUR CELL PHONES ETC.
WE HAD BEEN TO SEVERAL OTHER DEALERS BEFORE ARRIVING AT AUTONATION SUBARU WEST AND AT NO POINT DID WE RECEIVE THE CARE AND CONSIDERATION FROM THE SALES FLOOR THAT WE RECEIVED FROM AUTONATION SUBARU WEST.
I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY AND ANYONE ELSE FOR THAT MATTER.
GREAT PLACE TO SHOP FOR A NEW OR USED VEHICLE.
Pleasant staff, clear explanations, efficient service
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