I had a great experience as far as communication and response to my concerns. I really liked the idea of buying a car online but the prices aren't that great. I know shipping is a cost but I would like lower prices.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My husband found a car online from here. He called them up and spoke with Robert Cosgrove about meeting with him to test drive this car out. While speaking, my husband pointed out that there weren't any pictures of the inside of the car online. Robert went out and took a video of the inside and out of the car and sent it over to us so we could see it before we went. When we showed up he was very prompt to meet us and already had the car up and ready for the test drive! we weren't expecting to do anything more than test drive today so we didn't take my husbands car (the one we we're going to trade in). Robert said "let's go get his car while on this test drive so we can check it out". By this point in the test drive we knew we weren't going anywhere else for any other test drives, so we went and got it and Robert was awesome the whole time listening to my stories on the return trip back during rush hour. His personality was right on point with ours making this an easy sale. He was never pushy with us and didn't seem like a "car salesman". Everyone at the dealership was super friendly and tentative. They even had popcorn waiting for me when we got back from cleaning out my husbands car. It was a great experience all around, and I would recommend both Robert and Hendrick to anyone looking in the future.
Several months ago we made the decision to buy an Outback. Not only did Lee's Summit Subaru have the model we wanted, they had a great incentive to buy and the experience was pleasant. Today I took it in (no appointment on a Saturday) for its first (free!) maintenance. Thank you for a great Subaru experience.
I had a funeral to attend that was a couple hundred miles away, and my tire got a hole the wall the day before I had to leave, so I needed a tire. I called to see if I had a warranty, thankfully I did, but they were booked solid. The service team was able to squeeze me in at the last second, and I was able to make it to the funeral. Couldn't have made it without these guys.
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