Mike was very friendly and helped me get my preferences fixed so I didn't get so many appointment reminders. Also, having the nice, quiet area where I could sit and read is so appreciated. No TV, just quiet. Yes! Makes me look forward to my visits as just "me time". Sounds funny, but my life is very hectic!!!
I have bought at least 11 or12 Subaru???s from you over the years. Always the best in sales and service. We were very glad you had the exact model we were looking for. We are excited about our new Ascent!
I was treated well, the service was done quickly. I wasn't sure if I made the right/wrong decision by going with the synthetic oil. I don't remember being asked that question before. I was told that synthetic last longer (and cost more). Does that mean synthetic is better for the car or for the company? I was told that the back passenger brake light needed to be replaced for $15, I said ok. Looking over the receipt, I don't see a charge, so I don't know if the bulb was changed or not. The multi-point inspection indicates: 'checked & ok at this time' for interior/exterior bulbs & lights. I will have to have someone watch me hit the brakes to see if the light is working or not. The receipt shows that the oil filter was replaced, but no one showed me the dirty filter. Service advisor:Tony Martinez Tech: Fernando Flores. Neither name is on the above list, so Tom received 'Good'.
Needed multiple bulbs replaced, brake lights, etc. Cody, service rep, promised quick service and absolutely delivered. Completely satisfied with quality of work, price, and hospitality. No doubt I'd return to this dealer in the future.
We have purchased 2 used vehicles and 1 new vehicle from Tucson Subaru. It has been a pleasure to work with Gil Warren our sales representative. He helped us find a solid used car when that met our needs and he sold us a new car when that made more sense for us than buying a used one. The reason we first went to Tucson Subaru was we had similar experiences at Tucson Volvo which is owned by the same people. We had purchased a new and used car from them. The character of both dealerships makes it a stress free experience. The experience does not end with the purchase. The service department has been responsive to our needs and always dealt fairly with us.
We purchased a used car as is from Phil Meador Subaru through John Nemire. It was for our daughter who is disabled and needed a car that she could not afford. Two weeks after we bought it the transmission revealed a problem. John went to bat for us and the Sales Manager agreed to split the bill with us even though he did not have to do so. It was a very generous gesture that was much appreciated. We will be back when we need another car.
I bought my son his first car. John was very patient and made sure we were given the information and then the privacy and time to review the information and make our decision. We felt informed and confident about our purchase when we said yes.
I started this process online and Jamie called and started dialogue. What a great sales person. Over the next few days I had to keep rescheduling our appointment but he was so flexible. When we got there he had cars ready to go as requested. Would absolutely recommend Jamie and the staff there
Our salesmen Brian and Finance manager Steve did an amazing job getting us into a brand new vehicle when someone else would even give us the time of day. They didn't push or make us feel like we had to buy and just wanted us to be happy. They got us exactly what we needed and couldn't have done a better job. If you need a new or used vehicle go see Brian and Steve.
I have to say up front that I’m not a fan of the number of emails and phone calls after a visit to just look. When it comes time to buy though, they make it easy. This was my second Suby purchase from LHM, and it was just as great as the first. Thanks Mike and Dustin!
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