When you like the meal at a restaurant you'd go back, when you like a movie you'd watch it again. When you like the experience of,..say, buying a car at a dealer, you'd return. I would go back to Cochran Subaru-Butler and Associate Brandon Fehl. Brandon has earned my trust,something I don't extend easily, especially when making the decision on a car. Brandon was recommended by a friend and I heartily pass that recommendation on. Brandon knew what I wanted and the price range and it fit to a tee. ....And like I said, I would go back there again.
Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning to end-polite and honest. He found us the perfect car & we love it!
Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone!
Friendly , informative ,inelligent service and sales staff
by dnisperly from DealerRater.com
November 26, 2018
Everyone we came in contact with at this dealership was so helpful , patient and not pushy . they listened to our wants and desires ,led us to the vehicle we were looking for and helped us through the leasing process in a timely manner . I would recommend this dealership if considering a vehicle purchase .First time signing documents using the Docu pad system for purchase, it is fantastic.
My first new car service trip, ever. Very professional and cautiously expedient. Like a controlled, chaos. I was left impressed how everybody worked together. The facilities are nice. I can't come with any bit of a negative comment. They even washed my car....
Best Service Department and Customer Service I've had in many years. The people are very nice, the dealership is clean and comfortable if you're waiting on your vehicle. Needless to say, the Subaru cars are amazing. I'll always have a Subaru.
Stephen was very accommodating and helpful when helping my purchase my first vehicle. He took my budget into consideration, showed me all the options and found another option when one fell through. He was extremely responsive through text/email and was able to meet me at the dealership on his day off. He let me sit and think on a few options without pressure to buy. He made the process very easy and was super thorough. I would recommend Stephen and Shortline!
I can???t believe how nicely I was treated. Everyone was so nice and went out of their way to help me while I purchased my new 2019 Suburu Outback. Todd was the salesperson and I would recommend seeing him. Thank you!
Staff was polite, professional, informative and patient.
by No from DealerRater.com
November 23, 2018
Except for Matt, while staff called him a Guru of accessories, he didn't seem to know much if anything, no personality and appeared very bored with his position. Maybe needs a new job, at the unemployment office holding down the floor
Our salesmen Brian and Finance manager Steve did an amazing job getting us into a brand new vehicle when someone else would even give us the time of day. They didn't push or make us feel like we had to buy and just wanted us to be happy. They got us exactly what we needed and couldn't have done a better job. If you need a new or used vehicle go see Brian and Steve.
I bought my son his first car. John was very patient and made sure we were given the information and then the privacy and time to review the information and make our decision. We felt informed and confident about our purchase when we said yes.
I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going but pulled up and was met by an amazing car salesman named Tom Darby. He was really nice, not pushy (it must have been a PA trait), and honest, while on my test drive, I told him I was not the type of person to dicker over price so this was what I could afford and if he could help great, if not that was ok. He was amazing to work with and needless to say, my son drove off in that Mazda that evening. Tom Darby and the people at that dealership changed my perspective of buying a car, it was easy and they made it a memorable experience for me and my son. I will definitely do business there again and will tell anyone looking for a new/used car to check them out as well. Thanks again, u all are Amazing!!!
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