I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
I felt like my car was serviced properly and ready for the winter months ahead. It was easy to make an appointment and although there was a long line of cars at drop off time my appointment time was honored. Waiting room was spacious, clean and comfortable.
Had to wait one hour and 20 minutes for oil change and tire rotation. I had to pickup my wife and was late. It would have been nice to know how long it was going to take. Was told after the fact they were short of help. Nice touch on the free car wash.
The service person was preparing to leave for the day when he was asked if he could check the tire pressure. What we thought was just adding air turned into an actual tire problem. Mike worked on finding the problem and then stayed with it until it was fixed. He went beyond the "call of duty"!
As always everyone is friendly and helpful...from the Service department to Sales. It was time to retire our 2005 Outback and had decided on a new Outback. Lane was very helpful explaining all the new features of the 2019 models. Very accommodating. Nicholas took care of the finance side of things, took his time explaining the warranties, ResistAll and the Titanium protection plan. Everything was smooth and professional. We had bought our last Outback here used, and the service then was top notch as well. The Service Department has always treated use well. Parts Department, friendly and willing to answer all questions. Thank You All !!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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