Hey JOE - Whaddayaknow?
November 6, 2018
Let me paint the picture for you: I obsessed about my car purchase for three months. Also, as a standard, I loathe car dealers and/or salesmen. I hate the process, I hate the haggling, I hate all of it. Now, let me tell you about my experience at Bob Wade and more specifically, with Joe Gioscio: They could write the handbook on customer service. (Also, as a side note: I work in customer service, so I don't take this statement lightly.) Joe made my car buying experience enjoyable. I didn't know that was possible. I had searched far and wide (At one point I considered letting CarMax ship a car from CA...so I mean WIDE) when I found a little golden nugget at Bob Wade. It was a 2014 Honda Accord. I called Joe and I liked him from the start. He's upfront without being pushy. That's hard to pull off. I live in another city, so he was patient with us amidst multiple cancelled appointments due to snow delays. When we finally made a connection, he had the car waiting for me with a new inspection and a new oil change. All of the paper work was done, Candace was ready for financing and it was all smooth like butter. But wait...it gets better. A mere 10 days after our purchase, I managed to park too close to a curb and scratch my alloy wheel. Needless to say, my husband was less than thrilled with me. Luckily, this is covered as part of my warranty, so I found myself back in Harrisonburg and back with Joe. This is what I have to say about their service: It's just easy. It's so easy, in fact, that I find myself considering the purchase of an extended service contract, even though we don't live in Harrisonburg. Furthermore, they went above and beyond the call of duty. They needed to repair the wheel, but they also cleaned the car inside and out. In fact, when I picked it up, I mentioned that it looked like it had never been driven. In a world where no one takes customer service seriously and humans can forget to treat each other with respect, I find this entire dealership and its staff to be refreshing. If you need car, check out Bob Wade and more specifically, Joe Gioscio. And by check out, I mean run...don't walk.